Global Live Inbound Services

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

Responsibilities

Handle incoming calls using proper sales and customer service practices throughout the interaction.

Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.

Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.

Troubleshoot client products to ensure a one-call resolution.

Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.

Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.

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