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Customer Service

Customer Service

Alpha Connection Sdn BhdSimpang Empat, Pulau Pinang, Malaysia
1 day ago
Job description

Your Roles & Responsible

  • Coordinate up-to-date delivery schedules with customers, process documents, and prepare shipment documentation (e.g., MSDS, COA, Packing List, DO, Invoice, LC documentation).
  • Handle local & export order processing cycles, including preparing quotations, issuing sales order, stock planning and updating delivery schedules.
  • Coordinate shipment planning by liaising with forwarding agents, freight providers or logistics providers.
  • Ensure sustainable relationships with the customers, and attend to customer inquiries with support from the sales team.
  • Monitor inventory level & work closely with supply chain team.
  • Monitor sales trends, and follow up with regular customers on repeating orders based on sales analysis.
  • Weekly & monthly report preparation.
  • Ability to handle LC shipments with a solid understanding of Incoterms. Experience in managing international shipments is an added advantage.
  • Ad-hoc task assigned by superior.

Candidate Qualifications :

  • Candidate must at least Bachelor's Degree in Business Administration / Supply Chain / Marketing or equivalent related field.
  • At least 2 years of relevant working experience.
  • Good command of English and Mandarin (written & spoken).
  • Strong attention to detail and time management skills.
  • Proficiency in Excel and Autocount System.
  • Proactive, multitask and punctuation.
  • Benefits :

  • 1 month annual contract bonus.
  • Incentive bonus.
  • 5-day workweek.
  • Annual leave balance cash back by year-end.
  • Medical and hospitalization coverage.
  • Team building.
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    Customer Service • Simpang Empat, Pulau Pinang, Malaysia

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