Hotel Front Desk Officer

About the role

We are seeking a dynamic and customer‑focused Hotel Front Desk Officer to join our team at LU MA SERVICES SDN BHD in the vibrant Kuala Lumpur City Centre. In this full‑time role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.

What you'll be doing

• Warmly welcome and check‑in / check‑out guests, ensuring a smooth and efficient process
• Respond to guest inquiries and requests in a timely and courteous manner
• Effectively handle guest reservations, room assignments and billing
• Provide information and recommendations about the hotel's facilities, services and the local area
• Assist with luggage handling and concierge services as needed
• Maintain accurate records and documentation related to guest interactions
• Contribute to a positive and professional team environment

What we're looking for

What we offer

About us

LU MA SERVICES SDN BHD is a leading short‑term rental operator in Malaysia, known for our commitment to exceptional guest experiences and fostering a positive work culture. With a strong presence in Kuala Lumpur, we pride ourselves on our modern facilities, diverse dining options and personalized service. Join our team and be part of our continued growth and success.

Apply now for this exciting opportunity to become our next Hotel Front Desk Officer!

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