Contract CRM Coordinator (6-months)

Overview ShopBack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

This role is a 6-month contract role, supporting the regional team.

Responsibilities

Develop, execute and coordinate effective CRM campaigns

Create and build HTML email marketing campaigns on the CRM platform

Create in-app, SMS, and app push marketing campaigns on the CRM platform

Engage and collaborate effectively with local marketing teams and cross-functional teams (Operations, Customer Service, Data, Product Marketing, Engineering) to design and execute effective customer journeys across all CRM channels

Contribute to process improvement by flagging potential issues or enhancement opportunities

Keep abreast of industry and competitive CRM trends to identify and develop innovative and effective marketing campaigns

Essentials To Succeed

1 year relevant experience in campaign / marketing / project management, preferably within a digital / tech / e-Commerce environment. Fresh Graduates are welcome to apply.

Experience in any CRM platform is a plus

Strong analytical mindset and the ability to interpret data

Highly organized with keen attention to detail in executing multiple tasks

Highly proactive in managing stakeholders and chasing for results

Excellent communication and collaboration skills, with the ability to work effectively across teams

A self-starter, independent, motivated and result-oriented

Can thrive in a fast-paced, collaborative environment and adapt to changing priorities

ShopBackers' DNA Grit

• We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger

Speed

Impact

Growth

Equal Opportunity ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.

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