Customer Service

Position Summarize :

Customer Service helps company customers / users with their inquiries through inbound calls, chats, and emails focusing on Taiwan / Hong Kong / Singapore / CH / US market. Therefore, we are seeking candidates who are well-versed in Mandarin and English  is compulsory. Proficient in Cantonese is a plus point.

Job Details :

• Working location :  Petaling Jaya, KL Sentral, Cheras, Cyberjaya etc.
• Working hours : 5 days per week, 9 hours per day, monthly shift-based.
• Salary :  Basic+ KPI+ allowances (Based on interview performance, education qualification, and working experience)

inclusive EPF, SOCSO, EIS, ANNUAL LEAVE, MEDICAL LEAVE

Requirements :

Education :  SPM all passed and above (SPM, Foundation, Diploma, Degree etc)

Experience is not required. (Free & Professional Training are provided)

Language(s) :  Mandarin, English ( Cantonese  is a plus)

with customer service, experience is an advantage(chance to gain higher basic salary)

DUTIES AND RESPONSIBILITIES :

Handle inbound / outbound enquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to renowned product.

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.

Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

Provide a high level of professionalism and competent customer service.

Able to communicate effectively with customers in a friendly and polite manner.

More Benefits :

Recognition

Allowances (KPI etc)

MultinationalCompany, with a friendly & helpful culture

Office located nearby shopping malls and housing area - easy access from public transport

Good career advancement

Insurance coverage

WHY US?

EPF, SOCSO, EIS provided

Annual leave, medical leave & medical Insurance

Work-life balance

PAID coaching and mentoring by experts in your field

Positive environment with helpful and friendly colleagues

Strong learning and development plans for your career growth

Strategic location with direct access to public transport

TalentConsult is a recruitment agency. We will assist you throughout the whole interview process (Including assessment and job application)

作为客服专员,您需要通过多渠道方式(通话,平台信息,邮件)为顾客 / 用户答疑解惑。

此工作岗位主要负责台湾 / 香港 / 新加坡 / 中国 / 美国市场。

工作内容 :

工作地点 : Petaling Jaya, KL Sentral, Cyberjaya, Cheras 等等 (公共交通直达)

工作时间 : 8+1小时,5天制 (月轮班;早午晚)

薪资 : 底薪 + KPI绩效奖金 + 津贴 (取决于面试表现,学历,工作经验)

包含EPF, SOCSO, EIS, 年假&病假

应聘需求 :

学历 : SPM All Passed或以上 (SPM, Diploma, Degree等…)

经验 : 无需相关经验 (提供专业带薪培训)

语言 : 中文&英文 (粤语=加分项)

如有客服经验者,可获得薪资商讨机会&更高的薪资待遇

职责与责任 :

⁃ 通过通话,系统聊天及邮件处理顾客所提出的与产品相关的疑问

⁃ 根据情况提供高效与准确的解决方案

⁃ 更近客户疑问 确保疑问成功解决

⁃ 准确记录受理顾客的申请业务,投诉电话及投诉内容

⁃ 对工作所需的工具,资源,程序,指导方针提供有助于提高往后客户满意度并且有建设性的意见

⁃ 使用友好,礼貌并专业的方式与顾客有效沟通

为什么选择我们?

EPF, SOCSO, EIS

带薪年假, 病假 & 医疗保险

工作生活平衡

提供专业带薪在职培训

有趣的工作环境 友善的同事

提供公司内部晋升机会

靠近公共交通