Executive Director – Services

Overview

NCR Atleos Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Executive Director – Services NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position

Executive Director - Services with Area P&L responsibility. This role will oversee Service Operations and P&L for Southeast Asia Operations. Responsibilities

Achieve Financial Objectives : Manage a multi-million profit and loss statement to meet assigned financial goals. Regional Oversight : Oversee the delivery of Field Services Work in Southeast Asia, ensuring consistent, proactive and reactive responses to customer issues. Prompt Problem Resolution : Ensure timely resolution of customer problems throughout the area. Alliance Partnerships : Identify and collaborate with area alliance partners to fulfill customer commitments. Team Building : Foster teamwork and open communication. Skill Enhancement : Plan and implement development activities to enhance employee skills and knowledge. Performance Management : Establish performance goals, coach, and evaluate employee performance. Sales Growth : Participate in bid reviews, customer presentations, and contract negotiations to drive sales growth. Maintenance Contracts : Manage service-level agreements, subcontracting, and exception conversions. Metric Achievement : Ensure all regional metrics are met for all customers. Enduring Relationships : Maintain strong relationships with customers to address service concerns and ensure satisfaction. Service Issues : Guide the sales organization on service-related matters. Principles of Change : Apply change management principles to prepare, introduce, and manage organizational changes. Non-Standard Bids : Understand competitive pressures and approve non-standard bids. Business Leadership : Demonstrate strong business leadership skills in a strategic thinking environment. Service Business Practices : Establish and track profitable practices using sound financial and economic principles. Qualifications

Education : Bachelor’s degree in engineering, or a related field; Degree in business or MBA added advantage. Experience : Proven experience in operations, preferably in a services-oriented role. Skills : Strong understanding of service development, pricing strategies, and competitive analysis. Communication : Excellent communication, presentation, and collaboration skills. Environment : Ability to work effectively in a fast-paced, dynamic environment. Strategic Thinking : Focus on execution and results. Technical Proficiency : Ability to understand and analyse financial statements; data analysis skills required. Leadership : Strong leadership and team management skills. Why NCR Atleos

Industry Leader #1 largest ATM deployer in the world #1 provider of assisted self-service terminals Top 10 provider of banking software & SaaS What NCR Atleos Can Offer You

Unique Opportunities : Work with industry-leading ATM expertise Compensation : Competitive executive compensation package and bonus structure Insurance : Group Medical Insurance and Life / Accident Insurance Training : Free LinkedIn trainings & development programs Career Progression : Excellent opportunities for career advancement Wellbeing Support : Confidential wellbeing and counseling support Annual Leave : Generous annual leave Professional Growth : Opportunities for professional growth and advancement Diverse Teams : Work with diverse backgrounds and learn from them Innovative Culture : Open-minded culture with innovative, collaborative autonomous teams Business Resource Groups : Connect with groups like Black Professionals Forum, Disability Alliance, Tech Community, Women in Networking, and more Company Values : Accountability, Collaboration, and Innovation Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity / expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies

To ALL recruitment agencies : NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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