Customer Insights and Engagement Lead

Overview

Alpro Pharmacy Sdn Bhd is a community-based pharmacy providing healthcare and pharmacy services across Malaysia. Founded in 2002 with a single outlet in Port Dickson, the company has since grown to over 300 stores nationwide, making it the no.1 prescription pharmacy chain in the country. Alpro Pharmacy aims to create a healthy and vibrant world by offering a wide range of healthcare services, supported by a diverse team of healthcare professionals.

Role Description

This is a full-time on-site role located in Seremban for a Customer Insights and Engagement Lead.

Responsibilities

• Analyze customer data to gain insights and enhance customer satisfaction
• Provide tools and event support to outlets
• Develop engagement strategies and manage events
• Conduct market research and work closely with various teams to implement customer-centric initiatives

Qualifications

Seniority level

Employment type

Industries

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