Walk-In Unterview - Customer Support (Various Division) - 15th & 16th Jan

Walk-In Interview - Customer Support (Various Division) - 15th & 16th Jan

Location : Bandar Sunway

Specialization : CUSTOMER SERVICES

Job Description :

Job Responsibilities :

• Assist the customer service team in resolving escalated issues and inquiries.
• Handle incoming calls and enquiries promptly from customers, accurately and professionally.
• Ensure high levels of customer satisfaction through prompt and effective problem resolution.
• Maintain and update databases with accurate order, inventory, and customer information.
• Monitor and manage order processing to ensure timely and accurate fulfillment.
• Ensure that all systems are functioning properly and troubleshoot any issues that arise.
• Implement quality control checks to ensure the accuracy and quality of order fulfillment.
• Monitor customer feedback and implement corrective actions to address any issues.
• Develop and enforce quality standards across all operational processes.
• Provide clear and timely communication to team members and stakeholders regarding operational updates and issues.

Job Requirements :

Additional Information :

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