E-Commerce Executive

To manage day-to-day execution of ecommerce activities across assigned online platforms, ensuring accurate product listings, campaign planning & analysis, smooth order fulfillment, and effective digital marketing support planning. The Ecommerce Executive helps drive online sales growth by maintaining the store’s marketing excellence and operational.

Key Responsibilities :

1. Product & Content Management

Upload and manage product listings (images, descriptions, pricing, attributes) to all online platforms.

Ensure product information is accurate and optimized for SEO.

Coordinate product photography, creatives, and banner updates for business-as-usual (BAU) and campaigns.

Regularly monitor and update promotions, campaigns, and seasonal sales.

Monitor daily orders and ensure timely dispatch.

Coordinate with warehouse / fulfillment team or 3PL for order fulfillment accuracy within SLA timeframe.

Track deliveries, handle cancellations, and assist with returns / refunds.

Maintain stock updates to prevent underselling / overselling / over-stock up / out-of-stock issues.

2. Marketing & Campaign Support

Assist in executing online promotions, discounts, bundle offers, gift-with-purchase, etc.

Support digital marketing efforts (Sponsored Solution, Google, Meta, TikTok ads, marketplaces).

To manage CRM / EDM / email campaigns and customer engagement activities.

Monitor social media content scheduling and influencer collaborations.

3. Customer Service Support

Timely handle all online platform customer inquiries.

Resolve issues related to orders, products, and deliveries.

Escalate complex issues to team manager.

4. Reporting & Analytics

Track daily sales progress, traffic, and customer feedback.

Assist in preparing weekly / monthly sales and inventory reports.

Monitor and analyze key metrics like traffic, visitor, click-through-rate, conversion rate, cart abandonment, best-selling SKUs and all key metrics performance.

Key Skills & Experience Requirements :

• Minimum 2 years of experience in ecommerce, or similar online retail operations experience.
• Knowledge of ecommerce platforms (Shopify, Lazada, Shopee, TikTok, Third Party system, etc.).
• Basic in-platform and external platform digital marketing understanding (SEO, paid ads, social media).
• Detail-oriented, organized, and proactive.
• Good communication skills for coordination across teams.

KPIs (Performance Indicators) :

What We Offer :

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