Tawaran kerja ini tidak tersedia di negara anda.
L2 Customer Service Agent - SG ShopeePayLater, Monee (6-month-contract)
ShopeeKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanDiploma or equivalent; additional certifications in customer service or related fields are a plus. 1+ years of experience in customer service, preferably in a contact center environment. Strong communication skills, with the ability to communicate effectively via phone, email, and chat. Demonstrated strong customer service skills with a proven track record of effectively resolving customer issues promptly and to their satisfaction. Excellent problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions. Fluent in English is a must Ability to work independently and as part of a team. Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred. Availability to work flexible hours, including evenings and weekends, as required
Responsibilities
- Respond promptly and professionally to customer inquiries and complaints through phone, email, and chat, ensuring all issues are resolved in a timely and satisfactory manner.
- Provide clear and accurate information regarding products, services, policies, and procedures to enhance customer experience.
- Identify and escalate complex customer issues to the appropriate teams, ensuring effective follow-up to guarantee resolution and customer satisfaction.
- Monitor and analyze trends and patterns in customer inquiries and complaints, offering valuable feedback to cross-functional teams to drive improvements in products, services, and processes.
- Meet or exceed established performance metrics, including customer satisfaction scores, first contact resolution rates, and response times.
- Maintain accurate and complete customer records and logs.
- Stay informed with product and service knowledge, and participate in training and development activities as required.
- Handle other tasks and responsibilities as assigned by the supervisor to support team objectives and enhance overall service quality.
Requirements
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
BPO and Technology Solutions provider where innovation meets excellence.As we expand, were seeking talented individuals to join our.
Respond to customer inquiries promptly via calls, emails, and oth...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
%20Sdn%20Bhd)
Customer Service Specialist
SummitNext Technologies Sdn BhdKuala Lumpur, MalaysiaQuick Apply
- Dinaikkan pangkat
Customer Service Specialist
DaythreeShah Alam, Selangor, Malaysia Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns.
Striking the perfect balance between customer requirements and business ob...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Associate
BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia Respond to member inquiries via phone, email, or chat promptly and professionally.Provide accurate and detailed information about services and policies.
Resolve member issues effectively by coordina...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Executive - MY
ZenyumKampung Padang, Kuala Lumpur, Malaysia The Customer Care team is responsible for ensuring that all Zenyum customers attain best in class experience through their journey with our invisible braces and our consumer products line.You will ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Executive
Columbia Asia GroupKlang City, Selangor, Malaysia Take responsibility and guide and assist Customer Care Assistants (CCA) in executing assigned work.Provide general information to customers on services offered by the hospitals.Direct guests, patie...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Clerk, Customer Service
DB SchenkerShah Alam, Selangor, Malaysia At DB Schenker, you are part of a global logistics network that connects the world.A network that allows you to shape your career by encouraging you to contribute and truly make a difference.With m...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
Aigens Technology LimitedSubang Jaya City Council, Selangor, Malaysia Subang Jaya, Malaysia | Posted on 02 / 27 / 2025.Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global nam...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist - Bangalore
e2openKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Specialist – Bangalore at e2open.We are looking for talented individuals who are passionate about making a big impact on Customer Experience.
The Global Support Consultant will be r...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Associate
LalamoveKuala Lumpur, Kuala Lumpur, Malaysia Lalamove Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.We offer custome...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Associate
AGENSI PEKERJAAN STAR GLOBAL SDN BHDPuchong, Selangor, Malaysia We are looking for a proactive and customer-focused.This role combines top-tier customer service with a strong element of customer engagement and upselling.
You'll assist existing users with their i...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
- Dinaikkan pangkat
Customer Service Associate
ZUCCA COMMERCE SDN BHDShah Alam, Selangor, Malaysia We are looking for a proactive and empathetic.You will be the first point of contact for our customers across multiple platforms, helping to resolve their inquiries and ensure a seamless post-purch...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
HytechKuala Lumpur, Kuala Lumpur, Malaysia Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.We’re Hytech – a fast-growing fintech company based in KL, passionate about building smart, secure, and easy-to-use financial soluti...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
OmyaSelangorMalaysia, Selangor, Malaysia Add expected salary to your profile for insights.Responsible for providing external customer support and internal support functions relative to sales, with an emphasis on both export & domestic mar...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Service Agent (Outbound)
Ninja VanSubang Jaya, Selangor, Malaysia Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Sing...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Agent - SPayLater
MoneeKuala Lumpur, Kuala Lumpur, Malaysia Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
Senheng Electric (KL) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Ensure all incoming signals whether enquirers and / or complaints are attended promptly and resolve and closed-case within the stipulated time frame.
Act as an agent for Senheng to capture all Voice-o...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Associate-Customer Information Hub
AIA Hong KongCyberjaya, Selangor, Malaysia Responsible for providing after-sales support to policy-related administrative processes.Process all CIH transactions received as per stipulated requirements.
Ensure that timeline and objectives as ...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
- Dinaikkan pangkat
Customer Service Associate
ADS International ExpressSubang Jaya, Selangor, Malaysia Provide guidance to customers who need help preparing air waybills or consignment notes through the ADS customer portal.Proactively respond to customer inquiries with accurate information regarding...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu