F&B Manager

Mercure Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Job Description

We are seeking a dynamic and experienced F&B Manager to join our team in Kuala Lumpur, Malaysia. As the F&B Manager, you will be responsible for overseeing all aspects of our food and beverage operations, ensuring exceptional guest experiences while maximizing profitability and efficiency.

Responsibilities

• Lead and manage all F&B outlets, including restaurants, bars, and banquet operations
• Develop and implement innovative F&B concepts and menus to enhance guest satisfaction and drive revenue
• Oversee inventory management, cost control measures, and budget planning for the F&B department
• Ensure compliance with food safety regulations, hygiene standards, and quality control procedures
• Recruit, train, and mentor F&B staff to maintain high service standards and foster a positive work environment
• Analyze sales data and market trends to optimize pricing strategies and promotional activities
• Collaborate with other departments to create seamless guest experiences and support hotel-wide initiatives
• Handle guest feedback and complaints promptly and professionally to maintain customer satisfaction
• Organize and oversee special events, promotions, and themed dining experiences
• Stay updated on industry trends and implement best practices to keep the F&B offerings competitive and appealing
• Positions are open for Malaysians & Permanent Resident only

Qualifications

Additional Information

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition : to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

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