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MongoDB Application Support Engineer
Avensys ConsultingKuala Lumpur, Kuala Lumpur, Malaysia23 jam yang lalu
Penerangan pekerjaanDegree in Computer Science, Electronic Engineering, Telecommunications, or related field. Minimum 6 months hands-on experience supporting MongoDB administration and operations. Working knowledge of Linux / Red Hat (RHEL 7 / 8) and general database support (MongoDB focus). Industry certifications such as RHCSA / RHCE, MongoDB Certified Associate (optional but preferred). Familiarity with ITIL v4 processes and incident / service management frameworks. Excellent communication and technical documentation skills. Experience working in an application / system support environment delivering to SLAs. Airline / ATI domain experience is a plus but not mandatory. . Your interest will be treated with strict confidentiality.
Application Support Engineer (MongoDB) – Malaysia
Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking to hire
Application Support Engineer (MongoDB) – Malaysia
This is an exciting opportunity to expand your skill set and achieve job satisfaction and work-life balance. I've included more details below.
Application Support Engineer (MongoDB) – Malaysia
Responsibilities
- Provide day-to-day support for applications and systems based on MongoDB, ensuring smooth service operations and system uptime.
- Handle incident management, troubleshooting, and resolution for service requests and operational issues.
- Monitor system performance and analyze operational data to identify trends and areas for improvement.
- Collaborate with internal technical teams and external vendors to coordinate incident responses and service requests, ensuring adherence to SLAs.
- Develop and update operational procedures and documentation for support processes, incidents, and service workflows.
- Conduct root cause analysis on recurring issues and assist with problem management and service improvement initiatives.
- Deploy changes as needed based on business requirements and support operational releases.
- Proactively identify opportunities for automation and process optimization to reduce manual intervention.
- Remain available for escalations and support, including on-call standby outside office hours when required.
Requirements
WHAT'S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Arti
@aven-
CONSULTANT DETAILS
Consultant Name : Arti Choudhary
Avensys Consulting Pte Ltd
EA Licence 12C5759
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