Application Support Analyst

General Skills :

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ask customers targeted questions to quickly understand the root of the problem.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with patform users.
• Ability to work under pressure and prioritize

Technical Skills :

Job Type : Contract

Contract length : 12 months

Pay : RM3, RM5,000.00 per month

Benefits :

Work Location : In person

Expected Start Date : 09 / 14 / 2025