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Application Support Analyst
AdeccoKuala Lumpur, Kuala Lumpur, Malaysia11 jam yang lalu
Penerangan pekerjaanMin. 2 years of L2 application support experience Database : SQL Server Base knowledge of scripting languages like JavaScript, PHP. Hands-on experience with Windows / Linux / Mac OS environments. JIRA / Git / GitHub / ServiceNow. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. BS degree in Information Technology, Computer Science or relevant field. Agile (good to have)
Responsibilities :
- provide front-line primary functional support to end users on various functional issues and problems on the Whitespace platform.
- Responsible for responding to and resolving service tickets in a timely manner according to SLA.
- Excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to the next support level.
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Requirements :
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Application Support Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia
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