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Junior Account Manager — ShopeeFood (Fresh grads welcome!)

Junior Account Manager — ShopeeFood (Fresh grads welcome!)

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

About The Team

Manage and grow a portfolio of long-tail SMB merchants (non-key accounts) to increase activation, transaction volume, GMV / revenue, and participation in platform campaigns and initiatives. You’ll use high-volume outreach plus targeted personal engagement to activate merchants, improve performance, and keep them engaged.

Job Description

  • Send mass communications (in-app push, WhatsApp broadcasts, email) to inform merchants about onboarding, promotions, and product updates.
  • Conduct targeted follow-ups via phone or personal WhatsApp messages to convert higher-potential merchants and resolve issues.
  • Assist merchants with onboarding : guide sign-up, menu setup, and order handling until they are able to take orders independently.
  • Monitor merchant activity daily and re-engage merchants with low or no transactions.
  • Enroll merchants into relevant campaigns and run standard reactivation sequences.
  • Maintain accurate records in the CRM after each contact and update merchant status.
  • Produce weekly reports on portfolio performance, key issues, and suggested actions.

Requirements

What we’re looking for — must-haves

  • Positive can-do attitude with strong eagerness to learn, coachable, resilient and target-driven.
  • Diploma / Bachelor’s degree in any field. Business, Commerce or Marketing is a plus.
  • Fresh grads or up to 1–2 years’ experience (sales, FMCG or telco preferred but not required).
  • Interest in e-commerce and digital payments.
  • Good presentation and basic business acumen.
  • Comfortable working in a fast-paced, entrepreneurial environment.
  • Excellent command of English, the ability to converse fluently in other languages (e.g. : Bahasa Melayu, Mandarin) to communicate with merchants from diverse backgrounds
  • Flexible to work on-ground during peak periods or as business needs require.
  • What You’ll Get

  • Competitive base salary plus performance incentives.
  • On-the-job training and mentorship to grow your sales and account management skills.
  • Real ownership and room to progress quickly within the team.
  • Exposure to cross-functional projects and a fast-paced product environment.
  • Why join us?

  • Be part of a high-impact team where your work directly grows the business.
  • Fast career growth for those who deliver and show the right attitude.
  • Supportive team culture focused on learning and outcomes, not just paperwork.
  • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

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