Application Engineer

Job Summary

The Application Engineer is a seasoned technology sales / pre-sales professional with a techno-commercial mindset. This candidate should possess a strong knowledge of the end-to-end value chain, from a Data Center / Enterprise and TSP (Telecom Service Provider) perspective. The KRA of this position is to be a trusted advisor and pre-sales technical manager who can independently engage and manage the expectations of EXFO customers to address their testing and business needs of EXFO’s test and measurement solutions. Having a broad knowledge of the telecommunications network workflows (Telcos / ISP / MSO) will be advantageous. Candidate should be a visionary and ambitious team player capable of working in a highly competitive and challenging business environment. This role covers activities in SEA countries including Singapore, Malaysia, Indonesia, Philippines, Thailand and Vietnam.

What You’ll Do

• Candidate should have a strong customer-oriented approach.
• Demonstrate strong knowledge of the product line, operate with minimal supervision, be self-motivated, fast learner, and capable of developing business strategies for EXFO’s test and measurement solutions.
• Contribute to achieving or exceeding regional sales and business development objectives in collaboration with all concerned.
• Support the sales team during the proposal phase by providing pricing estimates, resource requirements, preliminary project timelines, SOW language, and acceptance test plans.
• Own the pre-sales cycle, including assisting sales in closing the sale and achieving business development objectives with Regional Sales Managers.
• Serve as a technical interface between SEA customers, sales, Product management, product experts, post-sale support, and R&D from headquarters.
• Develop and deliver product presentations at customers, conferences, and other venues as required.
• Take responsibility for effective deployment and adoption of demo equipment for field trials / POC.
• Maintain fully documented customer profiles for every opportunity, and keep all CRM data up to date.
• Provide post-implementation onsite troubleshooting in support of the sales team as required.
• Provide relevant customer feedback to corporate HQ on features, futures, issues, success stories, and competitive intelligence.

What We’re Looking For

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