Cloud Support Engineer

Overview

Canonical is hiring a Cloud Support Engineer. This is a globally remote role (location preferences apply). Location : This is a globally remote role, unless specified otherwise.

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Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

What we offer

Canonical offers competitive compensation, a distributed work environment, and a range of benefits designed to reflect our values and global reach.

Responsibilities

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products
• Ownership of results : Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues
• Participate in a regular weekend working rotation
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix

What we are looking for in you

Virtualization / Cloud - primarily using KVM or OpenStack

Linux integration with other environments (authentication / directory services, network file systems, etc.)

Customer needs are top priority

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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