Customer Service Executive - Global Imaging Technology, Mandarin Speaker (Basic Salary + Allowance)
Hiredly XPetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanSupport service mailbox, Main Line, and Sales calls Forward sales leads, raise escalations, and update CRM Ensure clear, accurate communication and timely follow-ups Meet SLAs, maintain professionalism, and ensure high customer satisfaction Stay updated on processes, policies, and escalation procedures
First-Level Support (Phone, Email & Fax) – Corporate / Consumer Products
- Liaise with Business Unit on service request status
- Perform FCR and dispatch engineers for hardware issues
- Filter and redirect calls by product type (e.g., software, sales)
- Handle consumables, product info, promotions, eShop, repair status, and warranty enquiries
- Provide basic product guidance and assist with gift redemptions and training queries
- Manage consumable orders and admin tasks as needed
Admin & Additional Duties
(Apply now at #J-18808-Ljbffr
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Customer Service Executive • Petaling Jaya, Selangor, Malaysia
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