Talent.com
Support Engineer - Workplace
Support Engineer - WorkplaceStandard Chartered • Kuala Lumpur, Kuala Lumpur, Malaysia
Support Engineer - Workplace

Support Engineer - Workplace

Standard Chartered • Kuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

We are seeking a dedicated and skilled Support Engineer to join our IT Support team. The ideal candidate will primarily support Mobile users and Mac users, ensuring seamless operation and user satisfaction. This role requires a strong understanding of endpoint management systems, particularly Mobile Device Management (MDM) solutions, with a focus on Microsoft Intune. Excellent English communication skills and the ability to troubleshoot and resolve user issues efficiently are essential. The candidate should be prepared to work in shifts to provide round‑the‑clock support.

Required Experience :

  • 3 to 5 years of experience in IT support, with a focus on Mobile and Mac users.

Key Responsibilities

Processes

  • Ensure the service operations and management is aligned with the Bank’s eSDLC processes.
  • Governance

  • Ensure the service operations and management is aligned with the Bank’s ITSM processes.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
  • Core Responsibilities

  • Provide technical support for Mobile users and Mac users, ensuring timely resolution of issues.
  • Manage and troubleshoot endpoint management systems, with a focus on MDM solutions.
  • Utilize Microsoft Intune for device management, policy enforcement, and troubleshooting.
  • Assist in the deployment, configuration, and maintenance of Mobile & Mac OS devices.
  • Respond to and resolve user issues related to Mobile devices, Mac OS, and endpoint management systems.
  • Document and track support requests, ensuring accurate and timely updates in the ticketing system.
  • Collaborate with other IT team members to identify and implement solutions to improve user experience.
  • Provide training and guidance to end‑users on best practices and usage of mobile and Mac devices.
  • Participate in shift work to ensure 15 / 7 support coverage.
  • Qualifications

  • Education : Bachelor’s in computer science or it
  • Certifications : Ms Intune
  • Skills and Experience

  • 3 to 5 years of experience in IT support, with a focus on Mobile and Mac users.
  • Proven experience in providing technical support for Mobile OS and Mac OS users.
  • Strong knowledge of endpoint management systems, particularly MDM solutions.
  • Hands‑on experience with Microsoft Intune is mandatory.
  • Proficiency in troubleshooting and resolving issues related to mobile devices and Mac OS.
  • Excellent English communication skills, both verbal and written.
  • Ability to work effectively in a team environment and independently.
  • Strong problem‑solving skills and attention to detail.
  • Willingness to work in shifts to provide continuous support.
  • Qualification (must) : Bachelor’s degree in Computers or IT or related domains.
  • About Standard Chartered

    We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

    Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

    Together we :

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • What we offer

    In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time‑off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
  • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia

    Pekerjaan berkaitan
    Technical Support Engineer

    Technical Support Engineer

    Calsoft Systems • Subang Jaya, Selangor, Malaysia
    Calsoft Systems is seeking an experienced.Dynamics GP / NAV / D365 Business Central ERP Support Engineer.This independent contract role is ideal for someone who enjoys solving complex technical challen...Tunjukkan lagi
    Kemas kini terakhir: 17 hari yang lalu • Dinaikkan pangkat
    Support Engineer

    Support Engineer

    Sime Darby Property Berhad • Oasis Ara Damansara, Selangor, MY
    Quick Apply
    To ensure SAP BPC solution is aligned to business goals in enabling end-to-end business transactions, process automation, reporting and data analysis. To support digital initiatives where SAP BPC is...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu
    Hybrid Cloud Support Engineer

    Hybrid Cloud Support Engineer

    Maxis • Kuala Lumpur, Kuala Lumpur, Malaysia
    Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Maxis values diverse voices & people.We hire and reward our employees...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Support Engineer

    Support Engineer

    Businesslist • Kuala Lumpur, Kuala Lumpur, Malaysia
    Manage and resolve support tickets raised.Oversee and verify automated batch jobs running overnight.Generate and validate start-of-day (SOD) files to ensure systems are prepared for trading and ope...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Cloud Support Engineer

    Cloud Support Engineer

    iSoftStone • Kuala Lumpur, Kuala Lumpur, Malaysia
    SoftStone – Federal Territory of Kuala Lumpur, Malaysia.Job opening overview and location : Federal Territory of Kuala Lumpur, Malaysia. Handle technical issues of customers regarding Alibaba Cloud a...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Associate Engineer, Customer Support

    Associate Engineer, Customer Support

    ServiceRocket • Kuala Lumpur, Malaysia
    ServiceRocket Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia G\'day! We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California.Our purpose is to...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Level 3 Support Engineer (M365)

    Level 3 Support Engineer (M365)

    ADI Group • Kuala Lumpur, Malaysia
    Quick Apply
    Position : Office 365 Level 3 Support Engineer.Department : O365 Support (including Security).Reports To : Service Delivery Manager. The ideal candidate will have deep expertise in Azure AD (Entra ID),...Tunjukkan lagi
    Kemas kini terakhir: 14 jam yang lalu • Baharu!
    Environment Support Engineer Jr Digital Banking

    Environment Support Engineer Jr Digital Banking

    Accenture Southeast Asia • Kuala Lumpur, Kuala Lumpur, Malaysia
    Environment Support Engineer Jr Digital Banking.Location : Kuala Lumpur, Malaysia.We are seeking a Junior Environment Support Engineer (L1) to join the Retail Banking technology team within Digital ...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    SUPPORT ENGINEER

    SUPPORT ENGINEER

    Netpoleon Malaysia • Petaling Jaya, Selangor, Malaysia
    Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, In...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Technical Support Engineer

    Technical Support Engineer

    Virtuozzo • Puchong, Selangor, Malaysia
    Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently an...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Premium Technical Support Engineer - Zero Trust

    Premium Technical Support Engineer - Zero Trust

    Cloudflare • Kuala Lumpur, Kuala Lumpur, Malaysia
    Technical Support Engineer - Zero Trust.At Cloudflare, we are on a mission to help build a better Internet.Cloudflare protects and accelerates any Internet application online without adding hardwar...Tunjukkan lagi
    Kemas kini terakhir: 12 hari yang lalu • Dinaikkan pangkat
    Technical Support Engineer

    Technical Support Engineer

    SAS - Global • Kuala Lumpur, Kuala Lumpur, Malaysia
    Position Title : Technical Support Engineer.Base location : Malaysia or Australia.Through our software and services, we inspire customers around the world to transform data into intelligence - and qu...Tunjukkan lagi
    Kemas kini terakhir: 1 hari yang lalu • Dinaikkan pangkat
    Senior Technical Support Engineer - windows

    Senior Technical Support Engineer - windows

    SentinelOne • Kuala Lumpur, Kuala Lumpur, Malaysia
    At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. From building industry-lead...Tunjukkan lagi
    Kemas kini terakhir: 6 hari yang lalu • Dinaikkan pangkat
    Support Engineer

    Support Engineer

    PRAGMATIKE • Kuala Lumpur, Malaysia
    About the job Support Engineer.We're building a new 24 / 7 support engineering function and need technical experts who can debug complex cloud and Kubernetes issues. This is NOT traditional L1 support...Tunjukkan lagi
    Kemas kini terakhir: 16 hari yang lalu
    Support Engineer

    Support Engineer

    Pragmatike • Port Klang, Port Klang, Malaysia
    Hours : Must be available during APAC business hours for 24 / 7 coverage.We are building a new 24 / 7 support engineering function and need technical experts who can debug complex cloud and Kubernetes i...Tunjukkan lagi
    Kemas kini terakhir: 10 hari yang lalu • Dinaikkan pangkat
    Global Support Engineer

    Global Support Engineer

    TiDB • Seremban, Negeri Sembilan, Malaysia
    Join us as we scale our business by building on our tremendous success around the world.The TiDB team leverages a global footprint in the massive database market and offers TiDB Database and Databa...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Support Engineer

    Support Engineer

    ZEONIQ • Shah Alam, Selangor, Malaysia
    We are a team of very experienced developers providing cloud-based Software-as-a-Service (SaaS) point of sales solutions, focusing on F&B and retail industries. Address customer inquiries promptly a...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
    Technical Support Engineer

    Technical Support Engineer

    The Access Group • Kuala Lumpur, Malaysia
    Technical Support Engineer role at.We’re looking for people to join the Access family who share our passion for believing in better and helping us continue to grow. We offer a blended approach to of...Tunjukkan lagi
    Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat