System Support / Application Management Lead (Java / SQL)

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre

Overview

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)

Be a part of something BIG!

Responsibilities

• Monitor and Manage Order Processing Exceptions - Perform daily tracking of orders that have encountered processing failures or delays within Enterprise Ordering Systems. Identify and prioritise items requiring intervention to ensure smooth fulfilmen
• Troubleshooting and Issue Resolution - Investigate the root causes of order processing disruptions, including system errors, technical faults, or manual handling issues. Collaborate with network, provisioning, and IT teams to implement corrective actions. Maintain a backlog of unresolved cases and ensure timely resolution by the appropriate application teams
• Stakeholder Communication - Liaise with business stakeholders and customer support teams to provide updates on order status and escalate complex issues to higher levels when necessar
• Data Analysis and Reporting - Analyse order exception data to identify recurring problems, trends, and opportunities for process improvement. Generate regular reports and share insights with the resolution lead and management
• Collaboration with Cross-Functional Teams - Work closely with engineering, provisioning, billing, and IT departments to address order processing challenges and ensure timely completion
• System Monitoring - Continuously monitor internal systems and databases for order status updates, ensuring accurate and current tracking
• Quality Assurance - Ensure that resolutions adhere to established company processes and standards, maintaining high levels of quality and operational efficiency
• Documentation and Knowledge Sharing - Document troubleshooting steps, solutions, and best practices for future reference. Share knowledge with team members and contribute to improving process workflows.

Qualifications

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