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Executive Supply Chain Technology

Executive Supply Chain Technology

Holiday Tours & Travel MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
12 hari lalu
Penerangan pekerjaan

Executive – Supply Chain Technology

The Executive – Supply Chain Technology is responsible for executing technical projects, ensuring system functionality, and supporting clients or internal stakeholders with high-quality technical assistance. The role involves working on system integration, operational tasks, and maintaining vendor, airlines, insurance company and client relationships.

Job Responsibilities

Operational & Execution

  • Manage and maintain the functionality of aviation and tourism-related systems, including ticketing systems, airlines B2B portals, GDSs such as Sabre, Amadeus, TravelPort (if any), and OBTs such as Swift, Plover etc.
  • Conduct system User Acceptance Testing (UAT) and Quality Assurance Testing (QAT), troubleshoot issues, and ensure seamless integration and operation.

Task & Time Management

  • Prioritize daily tasks and manage timelines effectively to meet project and operational deadlines.
  • Provide regular updates on task progress and escalate delays to the Assistant Manager.

    • Project Management & Client Implementation

  • System Implementation Support : Assist in the implementation of systems by configuring components, testing functionalities, and ensuring integration with existing infrastructure under the guidance of senior team members.
  • Client Onboarding Assistance : Provide hands‑on support during client onboarding, including account setup, access configuration, and initial troubleshooting to ensure a smooth transition to new systems.
  • Requirement Gathering : Collaborate with clients and internal teams to gather and document system requirements, ensuring clarity and alignment with project goals.
  • Technical Solution Deployment : Support the development and deployment of technical solutions by executing assigned tasks such as system testing, data migration, and workflow setup.
  • Task Coordination : Manage assigned tasks within project timelines, ensuring deliverables are completed efficiently and escalating any potential delays to supervisors.
  • Testing and Quality Assurance : Conduct system testing to identify potential issues, document results, and work with the team to resolve any problems before deployment.
  • Post‑Implementation Support : Provide first‑level technical support to clients’ post‑implementation, addressing concerns promptly and escalating complex issues to senior team members when necessary.
  • Documentation and Training : Prepare and maintain system documentation, user guides, and training materials. Assist in conducting training sessions for clients to ensure they understand and effectively use the systems.

    • Vendor & Supplier Management

  • Coordinate with vendors to resolve technical issues, ensuring timely delivery of updates and integrations.
  • Maintain effective communication with vendors to facilitate smooth operations.

    • Performance Monitoring & Reporting

  • Monitor system performance and identify opportunities for optimization.
  • Document technical processes and provide reports on system performance and client issues (e.g. Prism).

    • Client & Stakeholder Management

  • Provide first‑level technical support for clients, addressing their concerns and resolving issues promptly.
  • Collaborate with internal teams to ensure alignment with client expectations.

    • Event & Campaign Support & Execution

  • Assist the team in participating and assist in technical setup (GDS) to support during in travel talk events, trade shows, travel fairs, and campaigns (e.g., MATTA Fair).
  • Collaborate with event teams to anticipate and address technical challenges proactively.

    • User Training Assistance

  • Provide first‑level support during and after training sessions by assisting users with hands‑on tasks and answering basic queries.
  • Help maintain and distribute training materials, ensuring accessibility for all employees.
  • Track and report on common user challenges encountered during training to inform future content improvements.

    • Administrative & Miscellaneous Tasks

  • Maintain accurate documentation of systems, processes, and troubleshooting logs.
  • Supporting to maintain accurate documentation for Supply Chain Technology focusing on workflows & processes.
  • Ensure compliance with SOPs and safeguard company and client data confidentiality.
  • Any other duties at the discretion of the company.

    • Job Specification

    Minimum Academic / Professional Qualification

  • Diploma or / and bachelor's degree in Tourism, Hospitality or related field is preferred.
  • Knowledge or certificate of computer science or related technology field is highly preferred.
  • Strong understanding and knowledge of customer for travel, airlines and company’s product.
  • At least 1 - 3 years of relevant experience in a similar role or job scope.
  • Experience with project management tools, such as Jira, Trello, ClickUp, or Asana.
  • Experience working with computer systems (e.g. : GDS, Microsoft, other software application).
  • Attentive to details, accuracy and result oriented in achieving KPIs and SLA.
  • Advanced project management skills with a proven track record of delivering technology solutions.
  • Proficiency in GDS systems, cloud technologies, or / and technology governance practices.
  • Demonstrated ability to collaborate effectively within a team.
  • Strong communication skills in English, both written and verbal.
  • High attention to detail with a focus on accuracy and consistency.
  • Customer‑focused mindset with excellent service orientation.
  • Strong problem‑solving and decision‑making capabilities in high‑pressure situations.
  • A passion for learning and a proactive approach to driving organizational growth.
  • Exceptional communication and interpersonal skills, coupled with humility and professionalism.

    • Seniority Level

    Entry level

    Employment Type

    Full‑time

    Job Function

    Information Technology and Supply Chain

    Industries

    Travel Arrangements

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    #J-18808-Ljbffr

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