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Seller Education Coordinator

Seller Education Coordinator

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia
10 hari lalu
Penerangan pekerjaan

Overview

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Seller Engagement Coordinator role at Shopee

Job Description

Responsibilities

  • Curate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem—across online, offline, and third-party channels.
  • Design a comprehensive programme calendar, covering online activations (e.g. in-person training sessions / webinars), offline initiatives (e.g. seller meet-ups), and external collaborations (e.g. partnerships with MSME associations or government bodies).
  • Ensure all programme objectives are achieved within established timelines and budget parameters.
  • Evaluate programme effectiveness regularly, with data-informed improvements to achieve desired outcomes.
  • Maintain accurate records of programme / initiative OKRs (online / offline / external event quality) and prepare regular reports for stakeholders on progress and impact.
  • Perform market research and studies where relevant and required.
  • Track seller sentiment from ShopeeUni Facebook (SUFB) on high-impact platform policy / programme rollouts and escalate / resolution of seller issues with relevant initiative teams.

Strategic Programme Planning & Execution

  • Curate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem—across online, offline, and third-party channels.
  • Design a comprehensive programme calendar, covering online activations (e.g. in-person training sessions / webinars), offline initiatives (e.g. seller meet-ups), and external collaborations (e.g. partnerships with MSME associations or government bodies).
  • Ensure all programme objectives are achieved within established timelines and budget parameters.
  • Evaluate programme effectiveness regularly, with data-informed improvements to achieve desired outcomes.

    • Requirements

  • A Bachelor’s degree in any field; experience in the e-commerce industry and business development will be an added advantage.
  • Minimum of 2-3 years of experience in community engagement, programme management, or a related area.
  • Able to travel out-of-state for work-related reasons (including weekends as needed).
  • Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly.
  • Excellent team player and a drive to always deliver on KPIs.
  • Excellent command of English; the ability to converse fluently in other languages (e.g., Bahasa Melayu, Mandarin) is an added advantage for communicating with stakeholders.
  • Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / Google Office Tools (Sheets, Slides, Docs).

    • Job function

  • Sales, Business Development, and Strategy / Planning

    • Industries

  • Internet Marketplace Platforms and Technology, Information and Internet

    • Notes : Referrals increase your chances of interviewing at Shopee; additional job postings and related roles are listed on the page.

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