Retail Manager l Retail l Marks & Spencer l MY

Overview

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, health, retail including Marks & Spencer brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands. Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit : Job Purpose Drive Sales performance and ensuring revenue targets are met across all stores Monitoring and improving the performance of all stores. Implement marketing and promotional campaign to boost sales Ensuring consistent customer service across all stores People & talent management for all stores. Job Descriptions Driving Sales and Business Excellence

To lead the store management team and floor staff to achieve the sales budget / target set. Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan Takes part in commercial walk rounds with Store Manager and store visitors. Complete probes and ensure the actions are delivered. Keeps up to date with all key communication documents and takes appropriate action. Organizes resource to ensure optimum stock levels for opening and throughout the trading day Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO. Manages shelf availability to deliver accurate results for the store. Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines. Maintains knowledge of the day-to-day stock holding in the store and can co-ordinate resources to ensure availability is maintained throughout the day. Organizes resource to deliver corporate layout, phase changes, floor plan and planogram implementation Co-ordinate resources to deliver launches and phase change implementation. Organize resources to deliver floor plan implementation. Carries out decor and equipment check and implements follow up actions. Customer Experience Management

Co-ordinates resource across zones and Key service areas to ensure customer needs are met Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers. Responds to and deals with Customer queries, concerns and complaints. Flexible approach to working in other areas of the store to meet customer demands. Guides, coaches and leads the Store team which help improve the customer shopping experience Ensures a memorable shopping experience by engaging with and making a personal connection with the customer. Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times - Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'. Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors. Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service. Standards

Ready to Trade Standards Co-ordinates resources across zones to ensure that ‘packet perfect standards’ are maintained. Provides guidance and feedback to customer assistants on hygiene standards. Ensures standards at all service points are maintained throughout the day. Co-ordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally Co-ordinates DEF Reduction and removal. Completes / prepares compliance paperwork for Sign Off. Carries out Duty Management role before store opens / post closure. Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched. Product and Range Optimization

Collaborate with buying and merchandising teams to curate product ranges that align with customer needs and preferences. Use store-level sales data and customer feedback to optimize product offerings, ensuring relevance and alignment with market trends. Drive the successful execution of product launches, seasonal campaigns, and promotional activities at the store level. Ensure stores maintain optimal stock levels, with a focus on availability, accuracy, and alignment with customer demand. Monitor product performance and work with store teams to adjust displays and offerings to maximize sales. People

Manages a committed team who feel fully engaged, supported and recognized for their contribution Communicates effectively and engages team through team briefs and huddles. Takes time to ensure employees understand the part they play in delivering their accountabilities. Provides regular feedback to team members and recognizes individuals who perform well in their role. Understands Engagement Survey scores and takes action to drive improvements across the team / department / store. Drives individual performance and develops potential Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behavior. Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner. Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles. Identifies and develops talent through effective development planning. Identifies recruitment needs and takes an active role in the selection of their team. Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behavior. Takes Ownership for own development. Costs

Contributes to the store's profitability through minimizing losses and accurate staff cost management Plans and allocates staffing resources across the section with rostering to ensure that the operational needs of the store are met and are within budget. Reviews individual transaction rate data and takes appropriate action to improve performance. Reduces idle time on tills by ensuring resource is redeployed appropriately Manages and plans holiday / vacation ceilings to ensure that the operational needs of the section and store are met. Ensures that there is an effective absence management process in place with the return-to-work process. Others

To conduct regular store-walk with the store management team to enhance area of improvement within stores. To feedback to HQ areas of opportunity supported by facts and numbers. To attend to customer’s queries and address complaints within 24 hours. Work closely with VM teams to ensure all stores windows, event areas, and selling floor always represent the brand message and standard of display is always highand correct decorsare used. Ensuring stocks inventory and counts are accurately maintained, recorded, executed. Collaborate with other functional support departments to continuous enhancing Stores overall business and operations Take lead for Atrium, Pop-up and or new stores opening, Store refit, store move, or closure. Other ad hoc matter occurs from time to time Job Requirements

Education : Minimum Experience and Knowledge : 10 years of experience in retail industry with similar size and business profile. Strong Commercial acumen to understand, observe and predict the market business trend so to plan accordingly In depth knowledge of diverse business functions and principles related to retail Job-Specific / Technical Skills required to complete the tasks : Able to set directions and inspire team members to embrace and deliver desire results within reasonable timeline. Strong Communication and influencing skills Open minded, innovative and creative in problem solving and implementing business solutions appropriately Strong numerical, analytical and interpretive skills to optimize trading performance Adaptable of Brand Strategy Great Computer literacy especially related to data analytic and numbers

#J-18808-Ljbffr