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NDO Project Lead Sunway,Selangor Darul Ehsan,Malaysia Service Delivery

Ericsson GmbHSelangorMalaysia, Selangor, Malaysia

16 jam yang lalu

Penerangan pekerjaan

.## NDO Project LeadSunway,Selangor Darul Ehsan,Malaysia## Grow with usAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city :

Malaysia (MY) || Bandar Sunway

Req ID :

About this opportunity :

Join our dynamic team at Ericsson as a 5G RAN Solution Architect. In this pivotal role, you will be tasked with analyzing, designing, and developing commercially viable technical solutions in your respective technical domain. These solutions will be based on customer specifications and business needs. As Solution Architect, you will be responsible for creating both short- and long-term profitable business strategies for Ericsson. This will be accomplished by working closely with the Core 3 team to translate customer needs and technology opportunities into detailed technical offerings, solutions, and proposals. You will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. You will be expected to be an expert in his / her domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services. Leading a team of Network Engineers & Solution Architect. You must manage all MNO’s related technical deliverables, queries, problems, and technical presentations.

What you will do :

Key Expectation to deliver Sites Technical acceptance, have strong knowledge of 5G KPI feature parameter in NSA / SA / VOLTE / VONR technologies.

Experience of 5G RAN deployments & site technical acceptance.

Needs to align acceptance scope, Kpi and threshold alignment, negotiations, Process and scope alignment.

Ensure timely acceptance delivery and getting customer signoff for all submitted acceptance in agreed timelines & framework.

Customer Engagement : discussions with customers to understand their technology strategy and identify key challenges.

Analyze customers’ technology and business environment along with their non-functional requirements.

Identify customers’ improvement areas and challenges related to both technology and business.

Provide dedicated support, deliver results & meet customer expectations

Work with diverse team Own relevant technology agenda for your area on both strategic and execution level.

Proactively identify and drive customer engagement opportunities to secure the best network performance.

Collaborate with the Core 3 team to develop a list of potential activities and solutions.

Construct value arguments alongside the Core 3 team.

Develop and present technical presentations to customers

Position Ericsson as a thought and technology leader, grow our business and build strong customer relations on all working levels, up to executive level.

Actively contributes to the customer’s vision & strategy while driving Ericsson’s involvement in crafting them, proactively challenging the status quo and bringing new perspectives and opportunities to our customer and Ericsson.

Act with authority to develop both internal and external relations to actively contribute to making customers and Ericsson successful.

Actively manage and mobilize internal resources to deliver efficient and effective end-to-end solutions allowing seamless and flawless transition from sales to operations.

Demonstrated consultative selling skills, commercial understanding is a plus

Outstanding teamwork, networking, and critical thinking skills

Thought Leadership in identifying short- and long-term priorities to improve business strategy

A strong sense of ownership, and accountability with a passion to win!## Skill Experience

Strong knowledge about 5G / 4G RAN latest features.

Strong technical acumen for dealing with complex customer issues.

Analyze customer technology, define business requirements, and participate in risk analysis

Strong configuration knowledge of various RAN Solution in MSRBS / DSS / CA

Should be able to do tracing and complex logs analysis for RAN 4G / 5G Nodes

Act as a consultant for the customer to answer different technical queries related to technology and Product

Good knowledge of 3GPP specifications

Must have call flows, protocols, and Interface related knowledge in 5G RAN network

Ability to technically analyze and approve solution implementation for the customer

An exceptional troubleshooting skill is required to solve customer issues

Need to analysis Key Network Indicators and features related requirements

Network Design and Planning (NDP) experience with Ericsson will be preferred

Well versed with the customer support and sales process

Lead Optimization discussions / issues / Investigations and work closely with product experts to address customer escalations / requirements

External customer management & internal team handling from solution perspective

Support the SWUS program in feature massification and necessary alignments

Lead 5G optimization investigations and transfer of knowledge to other team members and mentoring on how to handle optimization / NDO tasks

Drive prioritized improvement initiatives in key strategic and operational areas

Solid grasp and experience in RF design and tuning in 4G / 5G RAN product and network

In-depth knowledge of 4G / 5G RF solution

Experience for 4G / 5G design, cluster tuning, cell performance solves…etc

Knowledge and handling of optimization tools and Hands on Ericsson & Optimization Tools (ENM / ENIQ / ITK / NETAN / QGIS / MAPINFO / Loog Tool / CSW…..)

Hands-on experience on AI / ML use cases, able to lead automated end to end deliverables.

Vision and focused approach to bring more AI / ML Usage in daily deliverables.Top skills5G CoreData Privacy AgreementI agree that my CV can be used to identify skills and experience for job matching and application, and the recruitment team may reach out for job opportunities purposes. I understand that my personal data will be processed in accordance with .

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