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Manager, AML Operations Manager
BitgetMalaysia1 hari lalu
Penerangan pekerjaanTrain, monitor, coach and lead 50+ analysts and team leads across shifts, fostering collaboration and accountability. Address shift-related challenges (e.g., fatigue, attrition) through rotational schedules, recognition programs. Manage the BAU workflows, identify any operational issues that impact efficiency and accuracy and revise the BAU steps accordingly Liaise with KYC / TM vendors for performance issues at times of operational interruptions and quality issues Oversee the account restriction approval process Handle escalations for PEP / Adverse News / sanction screening alerts Hands-on experience with AML tools (e.g., Refinitiv World-Check, Chainalysis). Proven ability to balance speed / accuracy in high-volume environments. Both English and Chinese skills Shift Optimization : Ability to design fair schedules, manage overtime, and prevent burnout. Crisis Management : Calm under pressure (e.g., midnight phishing attack investigation). Regulatory Knowledge : FATF, BSA, AML / CFT laws for shift-work compliance. People Management experience Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges We are a global company with staff members from over 50 different countries and regions We are growing and looking for world-class ambitious talents to help us continue this journey We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe We offer competitive salaries and benefits Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it
About us
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of crypto currency, then look no further than Bitget
About the role
Lead a 24 / 7 AML operations team responsible for KYC / KYB onboarding, customer due diligence (CDD), and real-time transaction monitoring across multiple shifts. Ensure seamless BAU (business-as-usual) coverage, regulatory compliance, and team performance while managing 50+ analysts and team leads across global time zones.
What you'll do
24 / 7 Shift Management & BAU Oversight
- Manage 3-shift operations (morning / evening / night) for KYC and TM teams, ensuring 24-hour coverage for alerts, escalations, and urgent requests.
- Optimize shift handover processes to maintain continuity , escalation trackers).
People Leadership / Management
Operational Workflow Management
What you'll need
Must-Have Experience
15 years in AML operations, with experience in managing shift-based teams (KYC / TM in financial institution, fintech, or crypto).
Critical Skills
Why Bitget?
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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