Technology Lead - Modern Workspace

Overview

Join to apply for the Technology Lead - Modern Workspace role at Logicalis Asia Pacific.

Responsibilities

• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
• Act as the primary escalation point for critical issues, including after-hours P1 / P2 incidents, ensuring timely and effective resolution.
• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Requirements

Windows Server and Wintel environments

Benefits

About us

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we will be glad to facilitate.

Details

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