Head of Technology Platforms– Logistic

The Technology Platform Head will lead the strategic management, managing entire lifecycle of the product – from initial concept and development to maintenance as part of business-as-usual operation, improvement, and eventual retirement, and delivery. Reporting directly to Group CTO, this is a critical leadership role serving as the single point of accountability for all platforms under his / her portfolio, including but not limited to Integrated Logistic Operational System, and Cargowise. This individual is expected to bring a strong operational understanding of the business domain, deep platform / system expertise / experience, and a disciplined approach to execution – acting as the unifying force between technology teams, external vendors and business product / function. The ideal candidate combines domain fluency with structured thinking, strong interpersonal presence, and a high degree of ownership.

RESPONSIBILITIES

Strategic Planning and Governance

Product Vision & Roadmap : Working closely with the Business / Function to develop and evolve the strategic roadmap for all operational and enterprise systems, ensuring alignment with organizational goals and scalability across business functions and regions.

Stakeholder Engagement : Serve as a credible, solutions-oriented partner to Business Product / Function, and Executive Leadership. Translate high-level business needs into actionable platform strategies, by way of Epics and user-stories.

Governance Framework : Define and enforce platform governance, data integrity, and system access policies. Champion data quality and standardized usage across the organization, in close collaboration with other Platform Portfolio Head, Data Platform & Engineering Head, and Cybersecurity Governance & Operation.

Platform Delivery & Lifecycle Ownership

Execution Oversight : Lead the successful implementation and enhancement of business-critical systems, including full accountability for timeline, budget, resource alignment, and change management.

Lifecycle ownership : Own end-to-end lifecycle of each platform – from concept and planning through rollout, adoption, continuous improvement, and retirement, supported by Platform Manager(s).

Vendor Leadership : Oversee vendor and SI partner performance. Negotiate contracts and SLAs to ensure service reliability and cost-efficiency.

System Integration & Optimization : Ensure robust integration between platforms, middleware, and data / reporting layers. Drive configuration and process optimization to support operational excellence.

Team Leadership and Culture

Platform Leadership Team : Manage and mentor a group of Platform Managers, ensuring clarity of roles, delivery ownership, and development of technical and business acumen.

Process-Driven Culture : Promote rigor, attention to detail, and structured workflows. Encourage evidence-based decision making and measurable improvement.

Change Leadership : Support user adoption and cross-functional alignment through effective training, communication, and business partnership.

Service Management

Operational Excellence : Own the platform service delivery model, including incident, request, and problem management process.

SLA Accountability : Ensure that platforms meet defined SLAs for availability, responsiveness, and resolution times.

Continuous Improvement : Use trend analysis and user feedback to reduce recurring issues, improve support process, and elevate service experience.

Collaboration with IT Operations & Service Management : Work cross-functionality and adhere to standard established by Group Technology Service Management and to ensure end-to-end service reliability across infrastructure, application, and user layers.

QUALIFICATIONS

• Bachelor’s degree in Business, Information System, Supply Chain, or related field.
• Proven experience in Logistic and supply chain related, especially logistic and freight management system implementation.
• Strong analytical thinking and attention to detail, with a commitment to delivering clean, accurate, and actionable plan.
• Excellent communication skills, with the ability to translate complex business requirements into clear technical specifications and analytical solutions.
• Efective stakeholder management, capable of working with both technical and non-technical audiences to gather requirements, deliver insights, and drive data-driven decisions.
• Experience working in cross-functional teams within Agile, Scrum, or other project-based environments, with an ability to manage multiple priorities and deadlines.

SKILLS & EXPERIENCE

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