Head of Technology Platforms– Logistic

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The Technology Platform Head will lead the strategic management, managing entire lifecycle of the product – from initial concept and development to maintenance as part of business‑as‑usual operation, improvement, and eventual retirement, and delivery. Reporting directly to Group CTO, this is a critical leadership role serving as the single point of accountability for all platforms under his / her portfolio, including but not limited to Integrated Logistic Operational System, and Cargowise. This individual is expected to bring a strong operational understanding of the business domain, deep platform / system expertise / experience, and a disciplined approach to execution – acting as the unifying force between technology teams, external vendors and business product / function. The ideal candidate combines domain fluency with structured thinking, strong interpersonal presence, and a high degree of ownership.

Responsibilities

• Strategic Planning and Governance – Product Vision & Roadmap : Working closely with the Business / Function to develop and evolve the strategic roadmap for all operational and enterprise systems, ensuring alignment with organizational goals and scalability across business functions and regions.
• Stakeholder Engagement – Serve as a credible, solutions‑oriented partner to Business Product / Function, and Executive Leadership. Translate high‑level business needs into actionable platform strategies, by way of epics and user stories.
• Governance Framework – Define and enforce platform governance, data integrity, and system access policies. Champion data quality and standardized usage across the organization, in close collaboration with other Platform Portfolio Head, Data Platform & Engineering Head, and Cybersecurity Governance & Operation.
• Platform Delivery & Lifecycle Ownership – Lead the successful implementation and enhancement of business‑critical systems, including full accountability for timeline, budget, resource alignment, and change management. Own end‑to‑end lifecycle of each platform – from concept and planning through rollout, adoption, continuous improvement, and retirement, supported by Platform Manager(s). Oversee vendor and SI partner performance. Negotiate contracts and SLAs to ensure service reliability and cost‑efficiency. Ensure robust integration between platforms, middleware, and data / reporting layers. Drive configuration and process optimization to support operational excellence.
• Team Leadership and Culture – Manage and mentor a group of Platform Managers, ensuring clarity of roles, delivery ownership, and development of technical and business acumen. Promote rigor, attention to detail, and structured workflows. Encourage evidence‑based decision making and measurable improvement. Support user adoption and cross‑functional alignment through training, communication, and business partnership.
• Service Management – Own the platform service delivery model, including incident, request, and problem management process. Ensure that platforms meet defined SLAs for availability, responsiveness, and resolution times. Use trend analysis and user feedback to reduce recurring issues, improve support process, and elevate service experience. Work cross‑functionality and adhere to standards established by Group Technology Service Management to ensure end‑to‑end service reliability across infrastructure, application, and user layers.

Qualifications

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