Tawaran kerja ini tidak tersedia di negara anda.
Assistant Reservations Manager
Sunway Senior Living Sdn BhdPetaling Jaya, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanOversee the full reservations process, ensuring all bookings (including direct, group, and online travel agent (OTA) bookings) are handled promptly, accurately, and in accordance with Sunway Sanctuary policies. Review daily bookings, arrival reports, and room blocking (especially for long stays, suites, and special group requests). Supervise group reservations and ensure all special requirements are met. Ensure special handling of repeat guests and VIP guests to enhance guest loyalty. Maintain updated Company / Travel Agent and OTA rates in both the system and correspondence files. Liaise with the Sales & Marketing Department regarding occupancy, rates, promotions, and reservations analysis. Maintain cordial and professional relations with guests, colleagues and OTA partners. Support revenue management strategies to maximize occupancy and yield across all booking channels, including OTAs. Prepare and update occupancy forecasts regularly. Identify top-producing accounts and ensure proper recognition by the Reservations team. Monitor room inventory, release blocked rooms as appropriate, and ensure availability accuracy in all systems. Produce and distribute relevant reservation and production reports to concerned departments. Ensure all guest requests are handled professionally, promptly, and with genuine care. Handle guest complaints or comments in the absence of the Reservations Manager and ensure service recovery where needed. Promote Sunway Sanctuary's facilities, services, and packages to maximize upselling opportunities. Ensure repeat guests, long-stay guests, and VIP guests receive personalized attention. Implement and enforce departmental policies, procedures, and standards. Maintain an accurate filing system for reservations correspondence and documentation. Keep up-to-date with promotions, packages, and operational changes, and ensure these are communicated effectively to the team. Liaise with the Assistant Guest Service Manager / Manager when room availability status changes and prepare for necessary actions. Maintain a neat, organized, and professional work environment at all times. A Bachelor's Degree or equivalent, preferably in hospitality or related. At least 5 years working experience in reservations related operations, with at least 2 years of managerial experience. Capable of running operations effectively and handling the basic setup of the department. Good communications and problem solving skills. Ability to work independently and handle multiple tasks in a fast-paced environment
Sunway Sanctuary is a Senior and Independent living complex, located right next to Sunway Medical Centre in Bandar Sunway. Anchoring on the retirees' fundamental needs, Sunway Sanctuary takes care of the different facets of senior living through the three dimensions of wellness nestled in a luxurious environment.
Job Scope : -
1. Leadership & Team Supervision
- Supervise and guide the Reservations team, allocating daily tasks and ensuring efficiency in execution.
- Monitor telephone manners, service quality, and performance of reservations staff daily.
- Prepare and manage staff work schedules to ensure adequate coverage according to business needs.
- Provide training and coaching to team members; develop and implement personal development plans.
- Maintain a professional, cooperative, and harmonious working climate.
2. Reservations Operations
3. Revenue & Forecasting
4. Guest Experience
5. Administration & Policy Compliance
Job Requirements :
Buat amaran kerja untuk carian ini
Assistant Manager • Petaling Jaya, Selangor, Malaysia
Pekerjaan yang berkaitan
![Outlet / Area Manager (Spa and Wellness Centre) in Mont Kiara [GG]](https://cdn-logos.talent.com/v1/logo/image?feedcode=job-majestic-my&company_name=Polymorph%20Recruitment)
- Dinaikkan pangkat
Senior Executive - Airside Services (Development - Airfield Management)
Malaysia Airports BerhadSepang, Selangor, Malaysia Select how often (in days) to receive an alert : .Senior Executive - Airside Services (Development - Airfield Management).
Conduct feasibility studies, negotiating lease agreements, and overseeing all...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Reservations & Ticketing Manager
mynztrip.comKuala Lumpur, Malaysia Overview We Are Hiring – Reservation & Ticketing Manager.Location : Kuala Lumpur, Malaysia.Direct message the job poster from mynztrip.
Get AI-powered advice on this job and more exclusive features.M...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Regional Deposit Director
AFFIN GroupSeremban, Negeri Sembilan, Malaysia Create your future with Affin! You too can make a difference.Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work.
Here, you don’t just stay at the forefront...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Cluster Reservations Agent
Berjaya Hospitality GroupKuala Lumpur, Kuala Lumpur, Malaysia Capture sales from in-coming reservations calls and coordinate details of each reservation.Complete internal reservation forms.
Run daily reports for department, operational departments, Sales & Mar...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Commercial & Revenue Analytics Assistant Manager
Ninja VanKepong, Kuala Lumpur, Malaysia Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Sing...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Boutique Manager
CotyKuala Lumpur, Kuala Lumpur, Malaysia Job Title : Boutique Manager / Assistant Boutique Manager.Join the world of refined luxury and sophistication as a Boutique Manager / Assistant Boutique Manager, where we transcend conventional beaut...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)
AgodaSeremban, Negeri Sembilan, Malaysia Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Event Assistant Manager / Manager
Cheil MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia Cheil Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Support the development and execution of brand experience strategies by contributing creative ideas, crafting compelling pro...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Guest Experience Assistant
Jones Lang LaSalle IncorporatedKuala Lumpur, Kuala Lumpur, Malaysia Guest Experience Assistant • •JLL empowers you to shape a brighter way • •.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class servi...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Entertainment & Events Manager
Genting MalaysiaGenting Highlands, Pahang, Malaysia Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainme...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Assistant Reservation Manager
AccorKuala Lumpur, Kuala Lumpur, Malaysia We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our team in Kuala Lumpur, Malaysia.
As a key member of Accor’s hospitality operations, you will play a cru...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Senior Product Manager - AI AdOps Copilot (REMOTE)
MonetizeMoreSeremban, Negeri Sembilan, Malaysia MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Assistant Manager Events & Partnership
CARSOMEPetaling Jaya, Selangor, Malaysia We are looking for a highly organized and energetic Events Assistant Manager to join our Marketing team at CARSOME.You’ll be responsible for planning, executing, and managing a wide range of intern...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Assistant Operations Manager (Tourism Industry)
Talent RecruitKuala Lumpur, Kuala Lumpur, Malaysia Assistant Operations Manager (Tourism Industry).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.About the job Assistant Operations Manager (Tourism Industry).
Our client; a leading travel ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Executive Lounge - Assistant Manager / Manager
Le Méridien Hotels & ResortsKuala Lumpur, Kuala Lumpur, Malaysia Executive Lounge - Assistant Manager / Manager role at Le Méridien Hotels & Resorts.Location : Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470.Cl...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
- Dinaikkan pangkat
Manager, Ground Operations Training
Malaysia AirlinesSepang, Selangor, Malaysia Manager, Ground Operations Training.The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management....Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Store Manager | Mitsui
Lovisa Pty LtdSepang, Selangor, Malaysia We are now looking for an enthusiastic and motivated.Driving continuous sales and KPIs in a fast-paced, high volume retail environment.
Demonstrating strong people management skills through ongoing ...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Content Promoter & Student Recruitment Partner (Remote, Malaysia)
FreelancingKuala Selangor, Kuala Selangor, Malaysia Content Promoter & Student Recruitment Partner (Remote, Malaysia).Cudy is a fast-growing online tutoring platform committed to delivering high-quality education to students through personalized cla...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Assistant Reservation Manager
Talent RecruitKajang Municipal Council, Selangor, Malaysia About the job Assistant Reservation Manager.The Assistant Reservation Manager supports the Reservation Manager in overseeing all reservation activities within the resort.
This role involves managing...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Outlet / Area Manager (Spa and Wellness Centre) in Mont Kiara [GG]
Polymorph RecruitmentMont Kiara, Kuala Lumpur, Malaysia SPM / Diploma in Hospitality / Tourism / Hotel Mgmt or equivalent.Good leadership & decision-making skills.Prior experience in beauty & wellness industry preferred.
Independent, confident & ab...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu