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Data Entry Customer Service

Data Entry Customer Service

T & L Slimming Global Sdn BhdShah Alam, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

We are looking for a detail-oriented and customer-focused individual to join our team as a Data Entry & Customer Service (After-Sales) Executive. The role involves handling customer information, processing orders, and providing after-sales support to ensure a smooth and positive customer experience.

Key Responsibilities

  • Accurately enter, update, and maintain customer records, sales transactions, and service requests in the system.
  • Verify and process customer orders, invoices, payments, and delivery information.
  • Handle customer inquiries and complaints via phone, email, or chat in a professional and timely manner.
  • Coordinate with logistics, warehouse, and sales teams to ensure proper order fulfillment and issue resolution.
  • Follow up on after-sales cases, including product returns, warranty claims, and service feedback.
  • Prepare daily / weekly / monthly reports related to sales, customer service, and data entry accuracy.
  • Maintain confidentiality and integrity of customer data at all times.
  • Assist in continuous improvement of customer service processes and data management.

Requirements

  • Diploma or equivalent qualification; degree in Business Administration, Customer Service, or related fields is a plus.
  • Proven experience in data entry, customer service, or administrative support (preferably in after-sales).
  • Strong attention to detail with fast and accurate typing skills.
  • Excellent communication skills in both written and spoken form.
  • Ability to handle multiple tasks, prioritize workload, and meet deadlines.
  • Proficiency in Microsoft Office (Excel, Word) and familiarity with CRM / ERP systems.
  • Positive attitude, problem-solving mindset, and customer-first approach.

    • Preferred Attributes

  • Experience in e-commerce, retail, or distribution industries.
  • Multilingual abilities (English, Mandarin, Malay, etc.) are an added advantage.
  • Ability to work independently as well as part of a team.

    • Working Conditions

  • Office-based role with standard working hours.

    • 主要职责

  • 准确录入、更新和维护客户资料、销售交易和服务请求。

    • 任职要求

  • 大专或同等学历,商业管理、客户服务等相关专业优先。
  • 具有数据录入、客户服务或行政支持经验(有售后经验更佳)。
  • 细心耐心,打字速度快且准确度高。
  • 具备良好的沟通能力与书写表达能力。
  • 能同时处理多项任务,合理安排优先级并按时完成。
  • 熟悉 Microsoft Office(Excel、Word),有 CRM / ERP 系统经验更佳。
  • 积极主动,具备解决问题的思维和以客户为先的服务意识。

    • 优先条件

  • 有电商、零售或分销行业经验。
  • 具备多语言能力(英文、中文、马来文等)。
  • 能独立工作,也能融入团队合作。

    • 工作条件

  • 办公室工作,标准工作时间。

    • 旺季或活动期间可能需要加班。

    核对并处理客户订单、发票、付款和配送信息。

  • 通过电话、电邮或聊天工具,及时、专业地解答客户咨询和投诉。
  • 与物流、仓库、销售团队协调,确保订单顺利执行及问题解决。
  • 跟进售后事宜,包括产品退换、保修申请及服务反馈。
  • 定期整理日报、周报及月报,确保数据录入的准确性和完整性。
  • 保持客户资料的机密性与数据安全。
  • 协助优化售后服务流程与数据管理。

    • 职位类型 : 全职

    薪资 : RM3,500.00至RM4,000.00(每月 )

    工作地点 :

  • Shah Alam (必填)

    • Work Location : 现场办公

    Buat amaran kerja untuk carian ini

    Customer Service • Shah Alam, Selangor, Malaysia

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