Key Account Manager (Oil & Gas and Freight Service)

Overview

The Key Account Manager (KAM) is responsible for managing and growing key customer accounts within the Oil & Gas and Freight Services segment. This role focuses on maintaining long-term relationships with strategic clients while actively pursuing new business opportunities to drive revenue growth. The KAM ensures customer satisfaction, operational excellence, and alignment with company sales strategies.

Responsibilities

• Account Management & Customer Retention : Manage key accounts within the Oil & Gas and Freight sectors, ensuring high levels of customer satisfaction and service performance.
• Develop a deep understanding of customers’ logistics and transportation needs, providing tailored end-to-end solutions.
• Conduct regular business reviews and performance evaluations with key clients to strengthen partnerships and identify growth opportunities.
• Work closely with operations, customer service, and finance teams to ensure seamless execution and prompt issue resolution.
• Business Development (Hunting for New Business) : Actively identify, pursue, and secure new business opportunities in the Oil & Gas and Freight industries.
• Build and maintain a healthy sales pipeline through networking, market research, and industry engagement.
• Prepare and present proposals, quotations, and commercial offers to prospective clients.
• Keep updated on market developments, competitor activities, and customer trends to identify potential areas for business expansion.
• Sales Execution & Performance Management : Achieve assigned sales and revenue targets through effective account management and business development.
• Utilize CRM tools (e.g., Salesforce) to manage customer data, track opportunities, and report on sales performance.
• Support the rollout of commercial initiatives, pricing strategies, and process improvements to enhance competitiveness.
• Prepare accurate sales forecasts, reports, and presentations for management review.
• Collaboration & Continuous Improvement : Partner with internal teams (operations, procurement, project logistics, etc.) to ensure excellent service delivery and operational efficiency.
• Provide feedback to management on market trends, customer demands, and potential areas for service enhancement.
• Support capability-building initiatives to strengthen the sales team’s knowledge of freight forwarding and oil & gas logistics solutions.

Qualifications

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