Customer Relations Officer (Sales Role)

This job is for a Customer Relations Officer in sales. You might like this job because you get to connect with teachers, parents, and students, ensuring customer satisfaction and leading a team to meet sales goals while developing problem-solving strategies.

Responsibilities

• To achieve and increase the sales goals set by the company for educational services.
• To develop strategies to find new prospects and conversion rate of leads for the company.
• In charge of connecting teachers, parents, and students with information, resources, and updates on the company’s latest activities and promotions.
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• To chart the customer journey, mapping and measuring how customer experiences at all touch points while supporting the business in compliance with the guidelines while ensuring operational excellence.
• Guide and lead team members to deliver products / services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Manage and train resources to ensure quality and consistency of service to customers.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Responsible for sales target, business acquisitions, planning, retention, and management of customers.
• Maintain complete and accurate customer correspondence data.
• Develop and update client-related reports.
• Manage client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem-solving methodologies to resolve customer issues.

Job Requirements

Skills

Company Benefits

We provide a conducive and motivating environment to all our workers.

Promote Healthy Living

We encourage team exercise and activity every Wednesday.

Tech Up Group started as a group of educators that aims to deliver the latest 21st Century Learning methodology through updated tools and methodology. We believe that EXPLORATION is the core of education and true JOY is when one discovers new things through experimentation and by doing. Transforming education is a daily initiative. Our journey will only be deemed successful when STUDENTS enjoy the learning process.

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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