HR Manager (Bilingual : Mandarin & English) – Remote

We are a dynamic and rapidly growing short-term rental property management company with a strong presence in Australia and Malaysia. We blend cutting-edge technology with local expertise to deliver exceptional service to property owners and guests. Our team is a vibrant, multicultural community with employees based in Australia, Malaysia, China, and Singapore, working together to shape the future of short-term rental property management.

If you are a highly organized, bilingual HR professional with a passion for strategic planning and cross-border team management, we want to hear from you!

Key Responsibilities

• Strategic HR Planning : Develop and implement HR strategies that align with business goals and expansion plans. Establish and manage KPI and OKR systems for the HR department and overall workforce, driving performance and accountability.
• HR Operations & Compliance : Manage end-to-end HR operations, including recruitment, onboarding, payroll, and benefits administration. Ensure strict compliance with Malaysian labour laws, Australia's Fair Work Act 2009, National Employment Standards (NES), and internal company policies. Oversee HR compliance for cross-border operations, regularly update policies, and enforce best practices aligned with local and international employment standards.
• Cross-Border & Remote HR Management : Coordinate HR efforts for our teams across different locations (local and overseas). Support and engage remote employees, and handle HR matters across different regions (e.g., work policies for any overseas branches or cross-border projects). This includes understanding and bridging cultural differences, and occasionally traveling for key in-person meetings or trainings.
• Performance Management & Development : Implement and maintain a robust performance management system using KPIs / OKRs. Design and conduct staff appraisal exercises on a regular basis (e.g., annually or bi‑annually). Provide guidance and recommendations on increments, promotions, or disciplinary actions arising from appraisal outcomes. Identify training and development needs, and propose initiatives to enhance employee performance and productivity. Recommend promotions, increments, or improvement plans based on performance data.
• Salary & Bonus Structuring : Design and maintain fair and competitive salary structures aligned with industry benchmarks and company budget. Propose and manage performance-based bonus schemes with management and finance.
• Performance Management & KPI Setting : Establish clear Key Performance Indicators (KPIs) for each department and position, in consultation with management. Monitor and track KPI achievement, providing regular reports and recommendations to the management team. Ensure KPI frameworks are measurable, realistic, and aligned with the Company’s business objectives.
• Recruitment & Staffing : Manage end-to-end recruitment processes for both online and offline staff, ensuring that hiring needs of the Company are met in a timely and cost‑effective manner. Source, screen, and interview candidates through various platforms. Oversee recruitment of :

Online staff based primarily in Malaysia, including but not limited to customer service, sales and marketer, online coordinators, and administrative roles.

Draft, review, and issue employment contracts for all new hires, ensuring compliance with Malaysian labour law for Malaysia-based staff and Australian labour law for Australia-based staff. Maintain proper documentation of recruitment activities, contracts, and onboarding processes.

Qualifications & Requirements

What We Offer

Join us and help shape the future of our company's people strategy. If you are ready to take on a strategic HR role in a flexible, empowering environment, we would love to meet you. Apply now to become our next Bilingual HR Manager and make an impact in the exciting world of hospitality!

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