IT engineer- Application support (Kubernetes & Docker container)

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Overview Position Overview

Deliver standardized frontline IT support services in compliance with corporate IT service management processes (ITIL). Maintain corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance, ensuring efficient and compliant daily operations. This role also supports operation and maintenance of application-development platforms—including Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform—as well as xCloud service platforms such as xCloud Service Console and Automation Working Platform (AWP). Responsibilities cover service-request handling, daily inspections, alert and monitoring triage, incident resolution, change management, configuration management, and service reporting. Receive work orders, e-mails, or instant messages from IT users, BU users, the monitoring center, and Level 2 teams; respond via e-mail or message, create tickets, and manage the full ticket life cycle—response, update, escalation, and closure.

Core Responsibilities

User Support

Resolve employee endpoint issues per SOPs (hardware failures / software installation / account access)

Deploy and configure office equipment (Windows / macOS / mobile devices)

Respond to service desk tickets within 20 minutes (initial response)

System Maintenance

Perform basic server health checks (CPU / memory / disk space)

Assist in patch deployment and backup operations (following change management processes)

Maintain IT asset database (devices / licenses / IP addresses)

Process Execution

Document and escalate incidents per established procedures

Update knowledge base articles (FAQs / solution repository)

Execute security compliance tasks (password policy enforcement / antivirus scans)

Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform Operation

Ensure the stable operation of the company’s Kubernetes clusters and be able to quickly locate and resolve production issues.

Maintain and upgrade Kubernetes core components to improve the stability and operational efficiency of large-scale container clusters.

Maintain and optimize services in the Kubernetes ecosystem, including container networking, image management, and observability.

Provide day-to-day business support and on-call duty to guarantee service availability and user experience.

Qualifications

Degree in Computer Science / related field

Proficiency in OS maintenance (Windows 10+ / macOS)

Understanding of TCP / IP fundamentals (IP / DNS / VLAN)

Ability to strictly follow documented procedures

Deep knowledge of Kubernetes concepts and architecture; hands-on experience in optimizing and troubleshooting specific components.

Familiar with Docker / container and underlying OS technologies (container networking, cgroups, CFS, etc.).

Strong automation mindset; able to automate operations with Python, Shell, or Golang.

Strong analytical and problem-solving skills; good at summarizing and writing technical documentation.

Preferred Qualifications

ITIL V4 Foundation certification

Service desk or desktop support internship experience

Skillful scripting skills (Batch / Bash)

Practical experience or internships involving Oracle / MySQL / Milvus / Elasticsearch preferred

Relevant certifications (MySQL OCP / ) are a plus

Equal Opportunity We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

WD

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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