Plan and execute sales campaigns, vouchers, bundles and promotions
Coordinate with marketplaces for mega campaigns (11.11, 12.12 etc.)
Handle customer inquiries via Shopee Chat, TikTok Chat, WhatsApp, email and social media
Provide excellent support on product information, payment, delivery, returns and complaints
Assist with order fulfilment : order processing, packing checks, delivery coordination with warehouse / logistics
Monitor delivery status, returns and refund processes
Work with creative / marketing team for product photos, videos, banners and promotional content
Assist in running digital ads (Facebook, TikTok, Google) to drive traffic and conversions
Collaborate with influencers / KOLs to increase product exposure and brand visibility
Monitor competitor pricing, promotions and customer reviews
Research e-commerce trends and propose new ideas for growth
Track sales performance and prepare weekly / monthly reports for management
Requirements
Candidate must possess at least a Diploma / Degree in Business, Marketing, E-commerce or related field
Minimum 1 year experience in e-commerce, customer service or fulfilment (fresh graduates with passion are welcome)
Familiar with Shopee, Lazada, TikTok Seller Center and basic digital marketing tools
Proficient in Microsoft Excel / Google Sheets for reporting and analysis
Strong communication skills in English & Bahasa Malaysia (Mandarin is a plus)
Detail-oriented, customer-focused and able to work in a fast-paced environment
Team player with a positive and problem-solving mindset
Competitive salary package
Sales incentives and performance bonus
Training and growth opportunities in e-commerce and digital marketing
Medical claim and staff purchase discounts
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Buat amaran kerja untuk carian ini
Executive Executive • SelangorMalaysia, Selangor, Malaysia
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