Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad / Exp)

Job Objectives

Ensure highest standard of service delivery on personalized phone services to Singapore customers. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Key Responsibilities

• Identify and resolves customer inquiries / issues accurately.
• Educate the customer about the Bank's products and services and directs them toward available resources for self-help.
• Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre's knowledge management system.

Key Requirements

Earliest shift start at 6am, latest shift end by 3am (Latest shift is ONLY assign to Senior Officer normall1 month in every 3-4 months)

Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement)

9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)

1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Remuneration Package :