Senior Service Engineer (Electronic Equipment)

Overview

COMPANY DESCRIPTION : Founded on March 31, 1950 in Japan, the company is a leading manufacturer of commercial kitchen equipment and facility design solutions. Its product range includes bakery machinery, cooking and thermal equipment, hygiene solutions, and food-processing systems, serving a wide variety of industries worldwide. Malaysia office setup in Year 2021 as a wholly-owned subsidiary with a capital of RM 1,000,000. The Malaysia office provides comprehensive services covering kitchen design, installation, and maintenance. As a Japanese company, the company is backed by firm management principles and a reputation for quality and reliability. In line with company global philosophy, the Malaysian branch offers end-to-end solutions—from planning and manufacturing to after-sales service—embodying the company’s commitment to delivering comprehensive support for food businesses.

Clients include : hospitality and F&B (restaurants, hotels); institutional kitchens (schools, hospitals); large-scale operations (factories, ship-based kitchens).

Job Overview

As a Senior Service Engineer, you will take a leading role in supporting clients by overseeing the installation, maintenance, and optimal operation of our commercial kitchen equipment. This position requires advanced technical expertise, proactive problem-solving, and the ability to mentor junior team members. You will work closely with the sales team and management to deliver comprehensive, high-quality solutions that meet customer expectations and support business growth.

Key Responsibilities

• Lead and oversee on-site installation of kitchen equipment at client locations, ensuring compliance with company standards and safety requirements.
• Perform complex service, repair, and preventive maintenance on commercial kitchen equipment to ensure peak reliability and operational efficiency.
• Act as the key technical advisor to the sales team, providing expert input during client meetings, project discussions, and proposal preparation.
• Conduct regular client visits to evaluate equipment performance, troubleshoot critical technical issues, and build long-term client relationships.
• Mentor and guide junior service engineers, sharing best practices and supporting their technical development.
• Collaborate with sales and management to analyze recurring technical issues and prepare detailed feedback reports for headquarters.
• Monitor and share market-related intelligence (e.g., client expansion plans, competitor product performance, emerging technology trends) to contribute to strategic sales planning.
• Deliver advanced training sessions to clients and internal teams on equipment operation, safety protocols, and best practices.

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