Automation Support Engineer
Napier AI – Kuala Lumpur, Malaysia
Application Deadline : 5 December 2025
Employment Type : Full Time
Location : Kuala Lumpur
Reporting To : Simon Le Voi
Overview
Napier AI’s AI‑powered platform empowers financial institutions to spot and stop suspicious activity in real time. As an Automation Support Engineer you will enable internal teams to adopt and optimize AI agents, refine knowledge bases, and automate service processes.
Responsibilities
- Curate and maintain structured knowledge bases for human and AI consumption.
- Partner with internal teams to embed AI tools into daily workflows, deliver workshops, and provide enablement materials.
- Apply ITIL service management principles to design, configure, and optimize enterprise platforms such as Jira Service Management, ServiceNow, and Zendesk.
- Configure, fine‑tune, and monitor AI agents (prompts, workflows, integrations) to improve accuracy and coverage.
- Track adoption, deflection rates, and accuracy metrics; report results to leadership.
- Identify risks, manage data integrity, bias, and compliance governance aspects.
Qualifications
Strong experience with enterprise service management platforms (Jira Service Management, ServiceNow, or similar).Knowledge of ITIL principles applied in real‑world environments.Experience configuring or working with AI agents.Proven ability to design and manage structured knowledge bases (Confluence, SharePoint, Notion).Excellent stakeholder engagement and communication skills.Analytical mindset with ability to define KPIs and measure adoption and performance of AI solutions.Nice‑to‑Have
Hands‑on scripting / automation skills (Python, JavaScript, Zapier, Power Automate, n8n, Workato).Experience in regulated industries (financial services, FinCrime, RegTech).Familiarity with AI governance frameworks, compliance, or responsible AI principles.Benefits
Comprehensive private healthcare package.18 days annual leave plus bank holidays, birthday, and additional wellness day.Employee Provident Fund and Group Life Assurance.Work from anywhere for up to 1 month.Flexible work schedules and locations ensuring work‑life balance.EEO Statement : Napier AI is an equal opportunity employer. Applicants must have the right to work in Malaysia; Napier AI does not offer visa sponsorship.
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