Automation Support Engineer
Napier AIKuala Lumpur, Kuala Lumpur, Malaysia5 hari lalu
Penerangan pekerjaanStrong experience with enterprise service management platforms (Jira Service Management, ServiceNow, or similar). Knowledge of ITIL principles applied in real‑world environments. Experience configuring or working with AI agents. Proven ability to design and manage structured knowledge bases (Confluence, SharePoint, Notion). Excellent stakeholder engagement and communication skills. Analytical mindset with ability to define KPIs and measure adoption and performance of AI solutions. Hands‑on scripting / automation skills (Python, JavaScript, Zapier, Power Automate, n8n, Workato). Experience in regulated industries (financial services, FinCrime, RegTech). Familiarity with AI governance frameworks, compliance, or responsible AI principles. Comprehensive private healthcare package. 18 days annual leave plus bank holidays, birthday, and additional wellness day. Employee Provident Fund and Group Life Assurance. Work from anywhere for up to 1 month. Flexible work schedules and locations ensuring work‑life balance.
Automation Support Engineer
Napier AI – Kuala Lumpur, Malaysia
Application Deadline : 5 December 2025
Employment Type : Full Time
Location : Kuala Lumpur
Reporting To : Simon Le Voi
Overview
Napier AI’s AI‑powered platform empowers financial institutions to spot and stop suspicious activity in real time. As an Automation Support Engineer you will enable internal teams to adopt and optimize AI agents, refine knowledge bases, and automate service processes.
Responsibilities
- Curate and maintain structured knowledge bases for human and AI consumption.
- Partner with internal teams to embed AI tools into daily workflows, deliver workshops, and provide enablement materials.
- Apply ITIL service management principles to design, configure, and optimize enterprise platforms such as Jira Service Management, ServiceNow, and Zendesk.
- Configure, fine‑tune, and monitor AI agents (prompts, workflows, integrations) to improve accuracy and coverage.
- Track adoption, deflection rates, and accuracy metrics; report results to leadership.
- Identify risks, manage data integrity, bias, and compliance governance aspects.
Qualifications
Nice‑to‑Have
Benefits
EEO Statement : Napier AI is an equal opportunity employer. Applicants must have the right to work in Malaysia; Napier AI does not offer visa sponsorship.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Automation Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
As an Automation Specialist at ZALORA, you will be responsible for designing, developing, and maintaining automation solutions to streamline business processes and improve operational efficiency.Yo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
![Senior Automation Project Engineer [Industrial Automation]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=OMRON)
- Dinaikkan pangkat
Automation Engineer
MaybankKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Automate infrastructure provisioning and deployment processes using Infrastructure as Code (IaC) tools.
Develop, implement, and optimize con...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Automation Specialist - Hybrid
ZALORA SOUTH EAST ASIA PTE LTDKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Backend Engineer & Automation – Remote
The FlexAmpang Jaya Municipal Council, Ampang Jaya Municipal Council, Malaysia The Flex Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Backend Engineer & Automation – Remote.Our mission is to make renting.
The Flex — the APIs, automations, and intelligence layers th...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Automation engineer
SikaPort Klang, Selangor, Malaysia Maintain in optimum conditions current equipment, lead the design, development, and implementation of in-house automation solutions that reduce reliance on external suppliers and contractors.This r...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Engineer, Control & Automation
Hibiscus Petroleum BerhadKuala Lumpur, Kuala Lumpur, Malaysia Senior Engineer, Control & Automation.Senior Engineer, Control & Automation.Get AI-powered advice on this job and more exclusive features.
The Senior Engineer, Control Systems & Instrument reports d...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Automation Project Engineer [Industrial Automation]
OMRONPetaling Jaya, Selangor, Malaysia Founded in 1933, OMRON has evolved to become a global leader in Industrial Automation, Healthcare, and Device & Module Solutions, with a strong presence across the APAC region.The company is commit...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Senior Engineer, Control & Automation
Hibiscus PetroleumKampung Padang, Kuala Lumpur, Malaysia Senior Engineer, Control & Automation.Maintenance Engineering and Integrity.The Senior Engineer, Control Systems & Instrument reports directly to the Senior Manager, Maintenance Engineering, Integr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Automation Support Engineer
Napier Technologies Limited.Kuala Lumpur, Kuala Lumpur, Malaysia Imagine catching criminals before they strike—that’s exactly what Napier’s AI‑powered platform does! By analysing transactions and customers in real time, Napier AI’s technology empowers financial ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Senior Automation Specialist
Zurich 56 Company LtdKuala Lumpur, Kuala Lumpur, Malaysia Manages and controls system development projects.They conduct complex business analyses and software development work and provide technical advice and guidance to colleagues to support the specific...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
AI Automation Engineer
TalentCap Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Make (Integromat), Zapier, or custom Python scripts.Integrate APIs between different systems (CRM, Google Sheets, WhatsApp, email marketing tools, etc.
AI assistants, and process automations.Collabo...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
- Dinaikkan pangkat
Automation Lead Engineer
1st-jobs.comKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.He fully needs to use his technical knowledge and skills to implement the industry's best practices, strategies, and methods to increase ov...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Sales Support Engineer, Automation
Maschinenfabrik Reinhausen GmbHKuala Lumpur, de Sales Support Engineer, Automation.At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future.
With our intelligent digital and analogue s...Tunjukkan lagiKemas kini terakhir: 1 jam yang lalu
- Dinaikkan pangkat
AI Automation Specialist
Fairview International SchoolKuala Lumpur, Kuala Lumpur, Malaysia About Us : Fairview International School (FIS) is a transformative educational institution dedicated to pioneering change.
As Malaysia’s leading International Baccalaureate (IB) school and consistent...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Sales Support Engineer, Automation
Maschinenfabrik ReinhausenKuala Lumpur, Kuala Lumpur, Malaysia Sales Support Engineer, Automation.At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future.
With our intelligent digital and analogue s...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Release Engineer(Automation)
AmpstekKuala Lumpur, Kuala Lumpur, Malaysia Be among the first 25 applicants.Direct message the job poster from Ampstek.The Release Automation Engineer is responsible for automation and streamlining our Continuous.
Integration and Delivery pr...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
AI Engineer (Automation)
Avinity AnalyticsPetaling Jaya, Selangor, Malaysia As an AI Engineer, you’ll be the architect behind smart, scalable systems.From intelligent Large Language Model (LLM) powered chatbots to end-to-end business automation, your solutions will transfo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Support Automation Engineer
Napier AIKuala Lumpur, Kuala Lumpur, Malaysia Napier AI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Application Deadline : 5 December 2025.We are embedding AI at the heart of our operations to scale, improve efficiency, and delive...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Automation Systems Engineer
RoviSysPuchong, Selangor, Malaysia Get AI-powered advice on this job and more exclusive features.An Automation Systems Engineer will work directly with customers to define functional requirements and design, configure, and implement...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu