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Customer Service
Private AdvertiserBandar Puchong Jaya, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanFresh graduates are encouraged to apply – training will be provided. Good written and verbal communication in Bahasa Malaysia and English. Mandarin is an added advantage, but not mandatory. Able to multitask and work independently in a fast-paced environment. Familiarity with platforms like Shopee, Lazada, TikTok is a plus. Basic computer skills (e.g. WhatsApp Web, Google Sheets, etc.) Positive attitude, responsible, and willing to learn. Prefer candidates who can start work as soon as possible. Contract Duration : 1 year (renewable based on performance) Probation Period : 3 months 13th Month Salary Annual Leave & Sick Leave Staff Purchase Discounts Medical Claim Medical Check-Up Claim Optical & Dental Claim EPF / SOCSO / EIS (for eligible employees)
Location : Puchong, next to IOI Mall Puchong (walking distance from LRT IOI Puchong Jaya)
Employment Type : 1-Year Contract (Renewable)
Probation Period : 3 Months
Working Hours : 6 days / week, 10am – 7pm
Job Responsibilities :
We are hiring a Customer Service Executive to support our growing operations and deliver excellent service across our online platforms and physical showroom.
Key responsibilities include :
- Respond to customer enquiries via WhatsApp, Shopee, Lazada, and TikTok (text only).
- Coordinate with courier services to follow up on delivery and shipping statuses.
- Handle and process warranty claims in a timely and accurate manner.
- Attend to walk-in customers in the showroom and provide product assistance.
- Reply to comments on social media to engage and support customers.
- Respond to marketplace reviews (Shopee, Lazada, etc.) using provided templates.
- Ensure customer satisfaction by delivering professional and helpful support.
- Learn product knowledge and understand internal operations to resolve issues and promote a smooth customer experience.
- Perform other ad hoc or administrative tasks related to customer service as needed.
Requirements :
Employment Terms :
Benefits (Upon Completion of Probation) :
Buat amaran kerja untuk carian ini
Customer Service • Bandar Puchong Jaya, Selangor, Malaysia
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