Customer Service Executive

Overview

We’re looking for a dedicated Customer Service Executive to support our growing team. In this role, you’ll work closely with sales, application and production team members to ensure smooth day-to-day operations, manage customer inquiries, and contribute to sales planning and performance. If you thrive in a dynamic environment and enjoy collaborating across teams, we’d love to hear from you!

Responsibilities

• Ensure all customer service activities comply with internal policies and external regulations.
• Manage regional sales and order entries, order processing, and delivery monitoring.
• Track and follow up on backorders or delayed shipments.
• Ensure timely responses to customer inquiries, quotations, and delivery updates.
• Communicate shipment statuses to customers and ensure timely updates.
• Provide monthly sales analysis and support the sales team with required data and documentation.
• Collaborate with internal teams to prepare sales forecasts and delivery plans, monitor performance, and recommend corrective actions to meet targets.
• Build and maintain strong relationships with internal / external customers to ensure satisfaction and long-term partnerships.
• Handle customer complaints and resolve issues promptly and professionally.
• Undertake additional responsibilities as assigned to support business needs.

Requirements

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