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Customer Experience

Customer Experience

Private AdvertiserPetaling Jaya, Selangor, Malaysia
20 jam yang lalu
Penerangan pekerjaan
  • Respond to queries from parents, students, and tutors through various communication platforms.
  • Clearly explain services, packages, tutor availability, and payment options.
  • Match tutors to students based on individual requirements and preferences.
  • Facilitate communication, ensuring smooth onboarding and accurate class scheduling.
  • Address and resolve customer concerns promptly, or escalate when necessary.
  • Maintain and update class schedules, attendance records, and payment details.
  • Follow up with clients to gather feedback and ensure satisfaction.
  • Share information on promotions and new services to encourage engagement.
  • Deliver exceptional customer support in line with SifuTutor's values.
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    Customer Experience • Petaling Jaya, Selangor, Malaysia

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