Head, CSD Channel Operations

Overview

CIMB Federal Territory of Kuala Lumpur, Malaysia

Head, CSD Channel Operations

Location : Kuala Lumpur, Malaysia

Note : Only shortlisted candidate will be notified.

Responsibilities

• Operate and ensure compliance across the CSD channel; lead and oversee the RCMO team in all areas of operations and compliance, providing guidance to subordinates to achieve targeted results in branch compliance culture and management expectations.
• Ensure RCSA for branches is completed on time and reporting updates in Sharp and other units are maintained.
• Analyze and manage non-compliance regulatory issues (AMLA, FSA, FEA) and operational issues, coordinating with appropriate mitigation actions.
• Collaborate with GLC, Group Risk, GCAD, CRC, and RCU on related matters; review GLC, GCAD and BNM observations and provide appropriate solutions where applicable.
• Review and provide feedback on GPOC proposals related to banking operations and new processes initiated by business owners to ensure minimum risk and compliance.
• Support crisis management and other compliance areas as needed; assist in developing new operation checklists when changes are required.
• Consolidate and monitor Monthly Branch Manager Surprise Checks for Cash; Quarterly Branch Manager Surprise Checks for Security Items; monitor DVR / CCTV and other branch security measures, reporting to management with defect follow-up.
• Training and Engagement : engage with Regional Directors and Head Office departments to implement initiatives to improve branch compliance, conduct trainings, and provide ongoing coaching to subordinates to achieve targets.
• Deliver trainings and briefings to staff at varying levels; reinforce compliance communications and share fraud cases and reminders.
• Coach and guide new Branch Managers and CSM / ACSM under Attachment Programme; prepare training materials related to Compliance & Operations Training.
• Approval for Branches per CSP and for exceptional handling requests escalated by branches within authority limits.
• Monitor cash holdings and advise on minimizing potential risks; handle approvals related to cash limits, keys, eCOMBI access, and related administrative controls.
• Drive enhancements and initiatives : implement operational excellence projects impacting branches, participate in crisis management planning, and support branch operations continuity.
• Participate in HQ project committees (e.g., Branch Rationalization, Safe Deposit Box closures, SST & Cheque Clearing initiatives) and manage / monitor the Branch Compliance Dashboard distribution.
• Assist with new initiative implementations at branches and coordinate communications as needed.
• Ad-hoc assignments : provide management submissions, feedback on new responsibilities, incident reporting with supporting documentation, and other crisis-related updates.

Qualifications

Job Details

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