IT Solutions, Specialist (SAP Support) CLS

IT Solutions, Specialist (SAP Support) CLS

Responsibilities

• Provide SAP functional support on SAP logistic modules, including leadership and coaching to new or junior team members. Familiarity with other SAP modules is advantageous.
• Work closely with users to understand requirements and develop solutions in accordance with organization / client standards and architecture.
• Analyze business requirements and map them to SAP best practice business processes and data models to meet client requirements effectively.
• Design and develop test plans for executing unit, integration, system, data conversion or acceptance testing.
• Coordinate execution of support tasks with other team members and be comfortable working under tight deadlines.
• Conduct knowledge transfer and training of users.
• Liaise with external / in-house developers and site support for system changes and maintenance.
• Ensure project and support service level targets are met.
• Perform production support activities (e.g., break / fix, troubleshooting).
• Good ability to plan projects and tasks; project management skills.

Qualifications

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