Change Management Lead

Job Summary

We are seeking an experienced Change Management Lead to manage and oversee the organization's Change Management and Service Request processes. The role will act as the primary point of contact for all change-related and service request inquiries, ensuring process quality, compliance, and effective governance.

Mandatory Skill-set

• Must have minimum 5 years of experience in IT Service Management, preferably within financial services, insurance, IT shared services, or consulting firms;
• Must have at least 2 years of hands-on experience in Change Management;
• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent discipline;
• Must have ITIL v3 Foundation certification;
• Strong knowledge of Service Request Management and Change Management processes, with proven experience in running Change Advisory Board (CAB) meetings;
• Must have proficiency in SaaS ITSM tools such as ServiceNow, Remedy, or Remedyforce;
• Excellent communication skills in English and Cantonese (both written and spoken);
• Strong organizational skills, high attention to detail, and process-oriented mindset.

Desired Skill-set

Responsibilities

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EA Licence No. 07C5639