account manager

JOB DESCRIPTION

Are you a dedicated professional with a passion for nurturing client relationships and driving business success? We are seeking a skilled Account Manager to join our team, building and managing our existing strategic client relationship. In this role, you will play a crucial part in ensuring their continued satisfaction and exceptional customer success. If you thrive in a dynamic environment and excel at fostering long-term client partnerships, we want to hear from you.

JOB RESPONSIBILITIES

• Build and nurture strong, long-lasting relationships with existing clients to foster trust and loyalty.
• Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
• Collaborate with internal teams, including sales, product development, solution, support, and marketing, to ensure client needs are met effectively.
• Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs.
• Monitor client satisfaction levels and proactively address any issues or challenges to ensure ongoing satisfaction and retention.
• Prepare regular reports on account status, sales renewal performance, and client feedback to internal stakeholders.
• Work closely with the service delivery and technical teams to ensure clients receive the necessary services, such as solution design, installation, training, and support.
• Renew contracts and agreements with existing clients, negotiating terms and pricing as necessary to drive mutually beneficial outcomes.

JOB REQUIREMENTS