Executive, Technical Service - Admin

Salary Range MYR 3,000 - 3,999 City Bandar Sri Damansara Country Malaysia Job Description

Goals and Responsibilitiesfor both Clinical, Life Sciences& Micro Teams

FulfillCustomer’s & Internal Stake Holder'sNeeds&Satisfaction.

Manage& processspare part purchase requestsand warranty claimssubmittedby engineers.

Collaborate with the Procurement teamto ensuretimelyshipmentarrivals, andensurethat allpurchased,and warranty claim parts are dispatched totowerupon arrival.

Inform relevant service admin team members and engineers of the arrival of spare parts.

Order Processing Process customer orders and enter Sales Orders into SAP for spare parts and services, ensuring accuracy in relation to the Purchase Order (PO).

Manage and update Service Contract details in SAP and maintain accurate information in the Customer Equipment Card (CEC) system.

Coordinate product deliveries by liaising with the Supply Chain department to arrange logistics as required by customers, engineers, or the sales team. Compliance Management Ensure departmental adherence to ISO and GDPMD standards.Managecustomer inquiriesand reply withina specifictime frame.

Manage inventory accuracy for spare parts and service toolsaccording to the Master List Data.

Update service calls(closed calls)based on engineers' submitted reports and make necessary stock adjustments in SAPif any.

Maintain, follow-upwith engineerandupdatetraining records to ensure compliance with departmental ISO qualityobjectives.

Reporting Prepare andsubmitmonthly reports, including the PPM service call report, inventory aging report, overdue service call report, ISO qualityobjectivereport, and AbbVie monthly report.

Extract monthly PPM calls from SAP.Createservice call in SAPand sendthe extracted fileto Team Leaders(both entities)for job assignment and planningaccordingly.

Requirements

Diploma or higher qualification.

2-5 years of relevant administrative experience. Experience in this field will be an added advantage.

Communication and Problem-Solving :

Good verbal and written communication skills.

Demonstrated problem-solving skills with the ability to adapt to new challenges.

Quick learner with the capacity to understand and apply new concepts and processes efficiently.

Proficient in advanced administrative tools and software. SAP or CRM knowledge will be an added advantage.

Ability to prepare, analyze data effectively and generate comprehensive reports.

#J-18808-Ljbffr