Front Desk Assistant

Responsibilities

• Familiarise with the hotel system to make reservations and perform check-in / check-out.
• Handle various forms of guest complains with a professional manner.
• Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card, etc).
• Employees are required to be responsible for cash balance before and after their shift.
• Employees are required to be able to work shifts (morning, afternoon, & night).
• Amend online room rates and allotments for online bookings.
• Attend to the guest needs when needed to.
• Work closely with housekeeping team to communicate clean and dirty rooms.
• Work closely with maintenance to report room issues.
• Contact suppliers to order products needed for daily operations. For example, mineral water bottles or tissue rolls.

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