Specialist, Risk Ops- Payment Risk (Deep Dive / AML)

Overview

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Specialist, Risk Ops- Payment Risk (Deep Dive / AML) role at OKX .

OKX is a leading crypto exchange and developer of OKX Wallet, providing millions access to crypto trading and dApps. We are safe and reliable, backed by our Proof of Reserves, and operate with a global team united by core principles.

About The Team

This team is part of the Global Customer Service function, focused on managing and balancing risk and reward for our global platform. We work with Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to launch global products while understanding associated risks and management strategies for business growth.

About The Opportunity

The successful candidate will have fraud & risk experience in a global environment, with a proven track record of managing fraud risk operational teams. You’ll own the establishment of the fraud risk team in Kuala Lumpur, Malaysia, including recruitment, establishing fraud processes, policies, and procedures / guidelines. You should thrive in a fast-paced, collaborative, process-driven environment, possess strong prioritization skills, and be willing to roll up your sleeves to get the job done. You’ll drive results and support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing

• Monitor transactions and user behavior to identify and investigate suspicious activities both on and off the platform.
• Conduct on-chain analysis to track cryptocurrency flows and identify patterns associated with fraudulent behavior.
• Review customer transactions to identify fraudulent activities such as account takeover, social engineering, friendly fraud, identity theft and similar risks.
• Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
• Analyze patterns and trends in fraudulent activities to improve detection strategies, including blockchain data examination.
• Provide detailed reports on fraud activities, risk exposure, and preventive measures to senior management.
• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize risk; prepare comprehensive investigation reports for all cases.
• Contact customers via phone and / or email to validate transaction activities and account information.
• Participate in continuous improvement of fraud prevention systems by staying updated with industry trends and technology advancements.

What We Look For In You

Nice To Haves

Why Join Us?

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