Director, Automation

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Director of Automation provides strategic leadership in defining, securing stakeholder alignment for, and executing AIA's automation strategy across Cloud, Infrastructure, Network, and Security domains. This role is pivotal in transforming the current operating model by embedding automation into core IT processes. The incumbent collaborates closely with Group Information Security and various functions within Group IT Operations to ensure the strategy is aligned across related domains and supports necessary process changes. Additionally, the role partners with architecture governance and solution architecture teams to guide, influence, and implement automation strategies consistently across the Group.

• Envisions and leads strategic transformation of IT operations through automation, driving innovation, efficiency and scalability across infrastructure, cloud and platform services.
• Leads the design and engineering of automation solutions across the infrastructure domain, encompassing both business-as-usual (BAU) operations and implementation teams. Oversees the DevOps platform and IT4IT tools teams to ensure cohesive, scalable, and secure automation practices.
• Own the engagement with Group teams (GIS, Cloud Operations, IPC etc) and Business Units to articulate the future state of IT operations enabled by automation. Clearly communicates the impact on operating processes and the evolving skills set required, fostering alignment and readiness across stakeholders
• Collaborate with Group functions (GIS, Cloud, Networks etc) to gather requirements, integration points and hand off's, maintain up-to-date automation specifications. Ensures seamless integration with security tools, logging, monitoring and testing platforms while driving process optimization where needed
• Work closely with the ServiceNow ITSM team to ensure that automation-enabled processes remain compliant with IPC and ITSM standards, supporting operational integrity and governance.
• Provide guidance to Business Units on development and enhancement of DevSecOps practices, ensuring alignment with enterprise automation strategy and secure software delivery principles.
• Define, publish, maintain automation strategy roadmaps. Oversees the execution of operating plan, ensure alignment with business objectives and timely delivery of automation initiatives.
• Translates complex technologies, concepts and program into clear, business-relevant language senior management. Acts as a key influencer in technical decisions that have long-term strategic impact on organization.
• Leads automation engineering team in developing metrics and scorecards that promote industry best practices. Uses data-driven insights to influence technology teams and continuously improve automation maturity across the enterprise.
• Support Director Group IT Ops in communicating the automation strategy and securing approval from key stakeholders including (but not limited to) Group CTO, RCTO, BU CTO's, Group Head of IT Ops, Group CISO and etc.
• Defines, publishes, and maintains up-to-date automation standards, ensuring consistency, scalability, and alignment with enterprise architecture and operational requirements.
• Engages with senior management and cross-functional teams to stay aligned with strategic objectives. Facilitates knowledge sharing and collaboration across departments, enhancing cross-functional processes and programs. Builds and strengthens key internal and external relationships to support automation initiatives
• Develops both short- and long-term strategies and plans for automation-related products and services, ensuring alignment with business goals, technology roadmaps, and operational priorities.
• Establishes and maintains collaborative frameworks with suppliers and partner organizations to co-design and deliver automation solutions aligned with AIA's strategic vision. Provides leadership and architectural guidance to ensure consistency and innovation across engagements.
• Contribute to technology selection and standardization by defining and implementing standard design patterns / templates. Lead, manage and participate in proof-of-concept initiatives to validate and promote innovation automation solutions, define, run, participate and manage proof of concepts

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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