Technical Program Manager (Learning & Development)

Technical Program Manager (Learning & Development)

Role Summary : We are seeking a strategic and tactical Technical Program Manager (TPgM) to support our Data Center Operations (DCOps) team. The TPgM will play a crucial role by managing current learning and development program elements while also directly engaging in activities that advance long-term strategic projects. This position serves as a vital bridge between high-level strategy and day-to-day execution, focusing on the efficient achievement of operational goals and troubleshooting immediate challenges.

Key Responsibilities

• Program Management & Execution : Operations & Maintenance Qualification Programs – Oversee the upkeep of the Operations Qualification Program, including content management and playbook maintenance. Lead preparation, development, and progress tracking for the Maintenance Qualification Program.
• New Product Introduction (NPI) – Manage the NPI process by performing initial discovery, conducting needs analysis, and submitting recommendations for new initiatives.
• Project Execution – Develop key deliverables for NPI and other intake requests; execute specific L&D project tasks such as content tagging, maintaining the content catalog, managing the training matrix, and developing heat maps.
• Learning & Development (L&D) Coordination : L&D Center Management – Maximize the utilization of our L&D Centers through a multi-faceted approach that ensures accessibility, relevance, and engagement for all participants.
• Training Intake Management – Act as the primary point of contact for new training requests. Conduct initial discovery and needs analysis, submit recommendations, and support requestors through the DCOps decision-making process.
• Technical Support & Escalation – Serve as the first line of defense for technical escalations related to L&D programs and systems, providing initial troubleshooting and support.

Ideal Candidate Profile

Proven experience in managing technical programs within a large-scale, critical operations environment (e.g., data centers, network operations centers, manufacturing).

A strong understanding of L&D principles and experience coordinating or developing training programs, especially for technical audiences.

Some exposure to interacting with a Learning Management System (LMS) from the administrative perspective.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Administrative

Industries

IT Services and IT Consulting

Location

Petaling Jaya, Selangor, Malaysia

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